IT Help Desk Support Technician Job Vacancy in Amitron Elk Grove Village, IL 60007 – Latest Jobs in Elk Grove Village, IL 60007 – updated today
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Company Name : Amitron
Location : Elk Grove Village, IL 60007
Position : IT Help Desk Support Technician
Job Description : Responsibilities:
· Identifies, investigates, and resolves users’ problems with computer software and hardware.
· Fields support calls, chat, email, and/or other communication from users with inquiries regarding software programming, connectivity, printing, and similar concerns.
· Consults with users to determine steps and procedures taken to identify and resolve the problem.
· Applies knowledge of computer software, hardware, and procedures to solve problems.
· Guides users through diagnostic and troubleshooting processes, which may include use of diagnostic tools and software and/or following verbal instructions.
· Collaborates with other staff to research and resolve problems.
· Maintains knowledge of technology innovations and trends.
· Performs other related duties as assigned.
Qualifications:
· Excellent verbal and written communication skills.
· Excellent interpersonal and customer service skills.
· Ability to explain technical issues to others.
· Strong analytical and problem-solving skills.
· Proficient with or the ability to quickly learn an array of computer hardware and software.
· At least two years of experience in technical support highly preferred.
Job Type: Full-time
Pay: $50,000.00 – $80,000.00 per year
Benefits:
401(k)
Dental insurance
Health insurance
Schedule:
8 hour shift
Ability to commute/relocate:
Elk Grove Village, IL 60007: Reliably commute or planning to relocate before starting work (Preferred)
Experience:
Help desk: 1 year (Preferred)
Windows: 1 year (Preferred)
Business-to-Business Technical Support Occupations: 1 year (Preferred)
Work Location: One location
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