IT Product Support Coordinator Job Vacancy in MMC Corporate Mumbai, Maharashtra – Latest Jobs in Mumbai, Maharashtra
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Company Name : MMC Corporate
Location : Mumbai, Maharashtra
Position : IT Product Support Coordinator
Job Description : Helps to resolve issues, working with clients (primarily internal, occasionally external), other IT departments and suppliers as appropriate; Helps to provide support until tickets are resolved.
Assists in troubleshooting activities to resolve moderately complex issues reported by users, as well as troubleshoot system-triggered alerts and triage issues to the appropriate technology groups.
Supports business applications; ensures monitoring is in place, identifies and reports on service issues, and formulates proposals for problem resolutions and/or improvements.
Supports basic change management processes (i.e. Software Development Lifecycle and Change Management).
Ensures appropriate support documentations are completed and maintained.
Coordinates resources and activities for client specific requests.
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