IT Product Support Coordinator Job Vacancy in MMC Corporate Mumbai, Maharashtra – Latest Jobs in Mumbai, Maharashtra

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Company Name : MMC Corporate
Location : Mumbai, Maharashtra
Position : IT Product Support Coordinator

Job Description : Helps to resolve issues, working with clients (primarily internal, occasionally external), other IT departments and suppliers as appropriate; Helps to provide support until tickets are resolved.

Assists in troubleshooting activities to resolve moderately complex issues reported by users, as well as troubleshoot system-triggered alerts and triage issues to the appropriate technology groups.

Supports business applications; ensures monitoring is in place, identifies and reports on service issues, and formulates proposals for problem resolutions and/or improvements.

Supports basic change management processes (i.e. Software Development Lifecycle and Change Management).

Ensures appropriate support documentations are completed and maintained.

Coordinates resources and activities for client specific requests.

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