IT Support Specialist, Pune Job Vacancy in Mendix Pune, Maharashtra – Latest Jobs in Pune, Maharashtra

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Company Name : Mendix
Location : Pune, Maharashtra
Position : IT Support Specialist, Pune

Job Description : Mendix is a low-code app development platform:
First, what is low-code? Low-code is a visual approach to software development that enables you to abstract and automate every step of the application lifecycle. Gartner predicts that “by 2024, low-code application development will be responsible for more than 65% of application development activity.” Mendix is repeatedly ranked a Leader in analyst reports from Gartner and Forrester. In the 2021 Gartner® Magic Quadrant for Multiexperience Development Platforms, Mendix placed at the very top of the Leaders quadrant.

Mendix, the global leader in enterprise low-code, was created to promote collaboration between Business & IT teams. Thousands of forward-thinking companies around the world like Ford Auto, Rabobank Netherlands, Zurich Insurance, and Red Bull, can unleash their best ideas faster with the help of the Mendix Platform.

Mendix is a Siemens Business:

Siemens is a Top 10 Global Software Company and a leader on Fast Company’s Most Innovative Companies in the World! With the acquisition of Mendix in 2018, Siemens Digital Industries Software is driving transformation to enhance the digital enterprise where engineering, manufacturing and electronics meet the future of innovation. Mendix employees have the opportunity to work in a hyper-growth environment with the support of Siemens’ unbeatable market position and resources.
MANAGE, IMPROVE, AND INNOVATE.
GET READY TO USE YOUR TECHNICAL SKILLS TO GO FOR THE BEST SOLUTION.

Every day you will work on the most diverse cases for the first line support of Mendix.

Dedicated and goal-oriented, you will manage various work environments, and you will take responsibility for making available, keeping, and improving the Mendix workplaces, including applications. Variety in your work is guaranteed!

You will work closely with the system administrators, and IT specialists in our solution groups. With your stellar communication skills, service-oriented attitude, and the will to solve problems, you will surprise the customer time and again with a quick solution.

ABOUT US
Mendix is part of the Siemens organization. Going towards global support with colleagues in EMEA, APAC and US region we will soon go with a follow-the-sun 24/5 approach.

COVID-19 SITUATION
While the future still includes working from home, after Covid-19 you will be expected to be in the office 1 or 2 days per week. Our office is located in Singapore.

OUR TECHNOLOGY STACK
Windows 10
MacOS
Office 365 applications and portal
Azure portal
Active Directory (on-premises and Cloud)
Intune
SharePoint
Intune
Exchange Online
Microsoft Teams
RESPONSIBILITIES:
First and second-line activities: troubleshooting, advising the end-user for a solution, setting up meetings to resolve outstanding issues.
Executing changes and user requests. Registering & monitoring tickets until closing.
Proactively identify potential problems & initiate steps towards a possible resolution.
GOT WHAT IT TAKES?
You have at least a diploma.
Proven experience as a first line support engineer.
Strong communication skills. You know how to cope in every situation. By asking the right questions in combination with giving some reassurance, you know how to map out and solve problems at lightning speed.
At least 1 certificate for ITIL Foundation 3 or 4, Windows 10, or Microsoft Office 365.
A structured style of working. This means you always have an overview as well as knowledgeable insight into how to resolve issues and close out active cases.
COMPETENCES:
Good written and oral communication.
Customer and service-oriented; friendly.
Quality-oriented.
Strong English language skills

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