Junior Systems Admin Job Vacancy in ITC Infotech India Ltd Pune, Maharashtra – Latest Jobs in Pune, Maharashtra

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Company Name : ITC Infotech India Ltd
Location : Pune, Maharashtra
Position : Junior Systems Admin

Job Description : Respond to requests for technical assistance by phone, email, chat or using the Service Desk management system.
Enter and manage all incidents and problems in the incident management system and act as a liaison between customers and technical escalation teams.
Energetically follow-up on open incidents and problems and provide status updates and feedback to end users while problems are being investigated
Prioritize and schedule problems. Escalate problems (when required) to the appropriately experienced technician
Apply diagnostic utilities to aid in troubleshooting.
Provide SOP based first level resolutions
Ticket creation / Categorization / Prioritization
Ability to identify and organize tickets according to priority and forward tickets to Field Engineers (L2)
Incident resolution and Ticket closure

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