Medical Call Center Customer Service Representative – Student Health Job Vacancy in Keck Medical Center of USC Los Angeles, CA 90015 – Latest Jobs in Los Angeles, CA 90015 – updated today
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Company Name : Keck Medical Center of USC
Location : Los Angeles, CA 90015
Position : Medical Call Center Customer Service Representative – Student Health
Job Description : Minimum Education:
High school diploma or equivalent/GED required.
Bachelors’ degree strongly preferred.
Minimum Experience/Knowledge:
2 years of experience working in a customer and/or student services department/environment (or combination of that equals two or more years) in a higher education or medical facility preferred.
Previous experience answering calls in a rehab or counseling environment preferred.
Demonstrated excellent interpersonal, oral, written and listening skills.
Experience in high-pressure and multi-tasking environment.
Knowledge of HIPPA compliance and various health insurance types preferred.
Knowledge of medical terminology strongly preferred.
Demonstrated knowledge of high-level computer literacy with practice management scheduling systems preferred.
Flexible schedule and understanding of highly seasonal environment is essential.
Bilingual: Spanish, Chinese and other languages preferred.
Required License/Certification:
Fire and Safety Certification. If no card upon hire, one must be obtained within 30 days of hire, and maintained by renewal before expiration date. (Required within LA City only)
Counsels prospective and current undergraduate and graduate students and families on Student Health services. Communicates various options of student health insurance programs, policies, procedures, requirements, deadlines, etc. to prospective and existing students and their families via telephone, email, and online platforms. Conducts appointment and scheduling requests using health center internal systems. Performs student health inquiry analysis and provides historical review of business needs via internal and university systems and email communications. Handles student health insurance matters and serves as liaison between students and health insurance division or insurance providers. Evaluates student problems and refers students to appropriate student services office for additional assistance, as needed. Liaises with other offices on behalf of students to facilitate problem resolution. Presents or assists with presenting a comprehensive overview of student health center services provided by the university at orientation, marketing, and health promotion events.
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