Member Relationship Specialist I Job Vacancy in USC Los Angeles, CA – Latest Jobs in Los Angeles, CA – updated today

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Company Name : USC
Location : Los Angeles, CA
Position : Member Relationship Specialist I

Job Description : USC Credit Union is looking for an experienced Member Relationship Specialist I for its Health Sciences Campus Branch in East Los Angeles.
This position reports directly to the Branch Supervisor and is responsible for building and fostering relationships with USCCU’s members and potential members. The Member Relationship Specialist II gathers and analyzes member data at the time of each interaction to respond to inquiries and offer customized solutions using in-depth knowledge of USCCU products, services and technologies.
Responsibilities include, but are not limited to:
Consistently meeting established performance standards, service standards and sales goals
Developing and deepening member relationships by providing high-quality consultative service that identifies member needs and matches those needs with value-added USCCU products and services
Processing member transactions efficiently, accurately, and in a timely manner. Includes deposits and withdrawals, loan payments, new account application, lending applications, and all related documentation
Using credit scoring, sound lending practices and solid judgment to make lending recommendations or decisions
Participates in business development events and acts as a credit union ambassador both in and outside of the branch.
Ensuring compliance with all applicable laws, regulatory requirements, policies and procedures as they relate to USCCU’s products and services
Acting, on occasion, as a backup Member Relationship Specialist at other USC CU locations/branches
The ideal candidate will:
Possess a Bachelor’s degree
Have a minimum of two years’ experience in financial institution sales and service with a proven track record of meeting production and sales goals
Be knowledgeable in Bank Secrecy Act, OFAC, US Patriot Act, Regulation CC and funds availability, GLB and Member Financial Privacy, NCUSIF, and Truth in Savings
Be flexible with scheduling that may include occasional Saturday hours and weekday afternoon/evening hours
Possess a high sense of urgency, attention to detail, initiative and integrity
Have exceptional interpersonal, customer service and communication skills
Pass a pre-employment background and credit check
USCCU offers a competitive salary and perhaps the best benefits package in the CU industry. We are a member-focused financial cooperative committed to becoming the preeminent financial services provider to the Trojan Family.

Fight On!!!
Minimum Education: High school or equivalent Minimum Experience: 1 year Minimum Field of Expertise: Previous experience in sales, retail or financial institutions (operating in a sales-driven environment) with proven track record of meeting production/sales goals. Must be familiar with Word, Excel and Outlook. Demonstrated excellent interpersonal skills. Has effective organizational skills. Utilizes effective sales techniques with limited supervision. Able to consistently meet or exceed established performance goals in a financial services environment.

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