Member Services and Volunteer Manager Job Vacancy in The Village Chicago Chicago, IL 60614 – Latest Jobs in Chicago, IL 60614 – updated today

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Company Name : The Village Chicago
Location : Chicago, IL 60614
Position : Member Services and Volunteer Manager

Job Description : Member Services & Volunteer Manager
The Village Chicago is a dynamic community network of friendship, engagement, and services for people over 50. We support all aspects of well-being through social engagement, an extensive services and referral network, lifelong learning, health and wellness, intergenerational relationships, work, and purpose. We help ensure that older adults are part of a diverse, inclusive Chicago.
The Village Chicago is seeking a part-time Member Services & Volunteer Manager to join our innovative and energetic team in a fun, fast-paced, entrepreneurial work environment.
Reporting to the Director of Health and Wellness, this role works with Village members, service providers, volunteers, strategic partners, and community organizations to coordinate and ensure exemplary delivery of requests and services for Village members.
Member Services Responsibilities

Work directly with members to assess and explore requests for services related to health, wellness, technology assistance, home repair, transportation, and more.
Identify and match best fit volunteers, providers, or community resources for individualized attention to each service request.
Supervise and track fulfillment of member services, including the Transportation Program and Connector Program.
Establish and maintain collaborative relationships between members, Village service providers, and Village volunteers.
Proactively identify, develop, and grow Village services and programs that add value to membership.
Accurately and regularly maintain the database of member service requests, delivery, and outcomes to support program evaluation and to provide data for funding requests.
Develop, recommend and implement policies and procedures that improve efficiency and effectiveness of service delivery and reporting.

Volunteer Manager Responsibilities

Identify, engage, and track prospective volunteers.
Engage new and current volunteers by building relationships, facilitating volunteer/member engagement, and maintaining regular communication.
Manage volunteer engagement data, metrics, and surveys.
Help plan and execute new and prospective volunteer training, events and appreciation, special initiatives for ongoing volunteer engagement.
Manage administrative aspects of prospective volunteer interviewing, reference and background checks; new volunteer on-boarding, enter information into the database and support volunteer feedback and satisfaction.
Coordinate with the office team to match volunteers to activities and opportunities that suit their skills and areas of interest.

Applicants for this position must possess:

Creativity and an entrepreneurial mindset. If you want to broaden your skill-set, manage and prioritize multiple projects, learn to motivate people based on their interests and strengths, and have a passion for working with older adults, this is the position for you.
An ability to work effectively behind the scenes as well as in direct contact with a range of diverse individuals including Village members, service providers, and community partners and collaborators.
Experience in a professional setting providing direct support and friendly customer service to clients/members.
Skills at active listening and a genuine interest in people and how to actively meet individuals where they are and respond accordingly.
Solid computer literacy and comfortable working with Apple computers, Microsoft Office, and Excel. Familiarity with Zoom, DonorPerfect (or similar program) and Google Suite is preferred.
Meticulous attention to detail.
Ability to take initiative and work independently.
Ability to uphold a high standard of confidentiality.
Excellent oral and written communication skills.
This is primarily an in-office position. We offer a flexible schedule and ability to work from home if needed. Some early evening and weekend hours to help manage events as needed.

We are an equal opportunity employer that celebrates diversity and inclusion.
Compensation: The Village offers $20-22/hr. for this part-time position, paid time off, and a fun, supportive work environment.
Please include a cover letter with your resume.
Job Type: Part-time
Pay: $20.00 – $22.00 per hour
Benefits:

Flexible schedule
Paid time off

Schedule:

Monday to Friday

COVID-19 considerations:The Village Chicago follows all recommended City of Chicago and IDPH guidelines.
Education:

Bachelor’s (Preferred)

Experience:

Volunteer management: 4 years (Required)

Work Location: One location

This post is listed Under Jobs in general jobs

Post Tags : , Chicago, IL 60614, jobs in Chicago, IL 60614, Member Services and Volunteer Manager jobs in Chicago, IL 60614

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