Membership Concierge Job Vacancy in Life Time Chicago, IL 60606 – Latest Jobs in Chicago, IL 60606 – updated today
Are you looking for a New Job or Looking for better opportunities?
We got a New Job Opening for
Full Details :
Company Name : Life Time
Location : Chicago, IL 60606
Position : Membership Concierge
Job Description : As a wellness pioneer, Life Time is reshaping the way consumers approach their health by integrating where we move, work and live – digitally and physically – all with the primary goal of helping people lead healthy, happy lives. Life Time is committed to an inclusive culture that welcomes and respects everyone. We promote an inviting community that supports all people on their path to a healthy way of life.
Position Summary
The Membership Concierge II delivers the highest quality customer service to all members and guests. As the first point of contact, you play a crucial role in ensuring everyone who visits Life Time feels welcomed and valued. In this role, you will serve as an expert in account maintenance, service delivery, and member/guest engagement. Enjoy a fun and healthy work environment while building value-based relationships which increases brand loyalty and supports members in achieving their healthy way of life goals.
Job Duties and Responsibilities
Facilitate check-in process for members and guests entering club
Monitors, handles, and delegates incoming phone calls from members and guests
Maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies
Proactively builds relationships with members and guests, regularly creating over the top service experiences
Assists members with account maintenance, processing member needs, changes and transactions including program, service, and product payments
Functions as a player on the Certified Retention Team, assisting members requesting to cancel their membership by communicating options and facilitating the option that best suits the member
Engage in service recovery for member questions and concerns, utilizing appropriate tools and resources to find solutions to ensure customer satisfaction
Position Requirements
Bachelors Degree in Hospitality or related field
Minimum of 1 year of customer service experience
Complete Retention Specialist Certification within 60 days of hire
Life Time is a place for everyone. As an organization, we are committed to an inclusive, diverse and equitable workplace that respects and celebrates the unique contributions of each individual while ensuring we remain an equal opportunity employer that recruits, hires, trains and promotes based on merit and qualifications.
This post is listed Under Jobs in general jobs
Post Tags : , Chicago, IL 60606, jobs in Chicago, IL 60606, Membership Concierge jobs in Chicago, IL 60606
Disclaimer : Hugeshout works to publish latest job info only and is no where responsible for any errors. Users must Research on their own before joining any company