Office Coordinator – Patient Experience Job Vacancy in Keck Medical Center of USC Los Angeles, CA 90015 – Latest Jobs in Los Angeles, CA 90015 – updated today

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Company Name : Keck Medical Center of USC
Location : Los Angeles, CA 90015
Position : Office Coordinator – Patient Experience

Job Description : As an essential function of the Patient Experience department, this position provides coordination of department flow and activities. Greets and assists Patients, visitors and staff. Assist with all aspects of the patient and Family Experience, coordinates programs, answers patient and family phone calls, verifies reason for call and other pertinent information. Provides appropriate escalation to department leaders. Coordinates scheduling of inpatient programs and services. Has an understanding of office management and helps to coordinate day to day functions and manages department schedule such as meetings and events.
Assists the office with clerical duties. Other duties may include acting as a liaison between patients, families and our patient advocates; assisting in managing iPad/media library, office supplies, inventory of patient/unit supplies. Manages incoming requests and ensures follow-up communication is made by working with our advocates and other key departments.
Must have excellent communication skills. Must be comfortable with computers and medical terminology. Offers support in coordinating and maintaining files and data activities in an efficient, confidential manner. Provides support to the Director and Manager by completing assigned projects or tasks in a timely manner. Other duties as assigned.
Minimum Education: • High school diploma or equivalent required. Minimum Experience/Knowledge: • Minimum of two years’ experience in customer service. • Advanced proficiency with Microsoft Office applications. • Familiarity with electronic medical records preferred. • Excellent organizational skills, detail oriented with strong ability to multi-task required. • Customer Service skills including patient satisfaction preferred. • Ability to maintain confidential information required. Required License/Certification: • Fire and Safety Certification. If employee does not have card upon hired one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only).

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