Officer Chat Operations Job Vacancy in Citi Pune, Maharashtra – Latest Jobs in Pune, Maharashtra

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Company Name : Citi
Location : Pune, Maharashtra
Position : Officer Chat Operations

Job Description : The Ops Support Specialist 4 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations – Core Team. Additionally, the Ops Support Specialist 4 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.

Responsibilities:
Utilizes a chat platform to respond to service inquiries from customers and provide a comprehensive resolution to the complaints/queries
Follow-up on all customer requests via chat and email
Maintains detailed knowledge of product and service offerings to customers
Analyzes risk areas and identify solutions to meet customer’s needs
Ensuring Information security for sensitive data
Helps to teach our customer how to self-service through our internet website
Balancing NPS and ensuring a positive customer experience while managing/minimizing operating losses
Accurate reporting of MIS/Timekeeping
Undertake other assignments/projects as given by the Team Lead/Manager
Apply professional attitude and image for all internal and external customers
Liaising with various departments and also do account level system maintenances while resolving customer queries/complaints
Qualifications-External:
Overall 0 – 3 years of relevant experience
Sound presentation and analytical skills
Strong problem solving skills and detail-oriented
Preferences:
Must possess excellent PC and keyboarding skills (30 WPM – typing speed; 90% accuracy)
Must possess good verbal and written communication skills to include proficiency with grammar, spelling and punctuation
Must possess good analytical skills
Courteous with strong customer service orientation
Dependable with proficient attention to detail
Persuasiveness and a willingness to resolve customer queries
Must possess superior observation skills and the ability to function in a fast-paced environment where standards of quality and timeliness are established
Must possess procedure driven judgment in order to find the best solution to an issue
Must be goal oriented
Preferred personal attributes:
Highly motivated & self-driven
Result orientated
Customer orientated
Analytical thinking
Shift of operations:
US Day/India Night – Rotating shift with work on Saturday/Sundays. 5 day work week
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Job Family Group:
Operations – Core
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Job Family:
Operations Support
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Time Type:
Full time
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Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Citigroup Inc. and its subsidiaries (“Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View the “EEO is the Law” poster. View the EEO is the Law Supplement.
View the EEO Policy Statement.
View the Pay Transparency Posting

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