Operations Manager Service Job Vacancy in Revolut Remote – Latest Jobs in Remote
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Company Name : Revolut
Location : Remote
Position : Operations Manager Service
Job Description : About Revolut
People deserve more from their money. More visibility, more control, more freedom. And since 2015, Revolut has been on a mission to deliver just that. With an arsenal of awesome products that span spending, saving, travel, transfers, investing, exchanging and more, our super app has helped over 20 million customers get more from their money. And we’re not done yet.
As we continue our lightning-fast growth, we believe that two things are essential to continuing our success: our people and our culture. So far, we have more than 3000 people, based in 20 offices around the world, working on our mission. And we’re looking for more. We want brilliant people that love building great products, love redefining success, and love turning the complexity of a chaotic world into the simplicity of a beautiful solution.
About the role
At Revolut, we do Ops differently. Our hyper-talented Operations experts don’t just keep things ticking over, they’re given the most complex, hard-to-solve problems in the business Then they create elegant, scalable solutions that keep pace with our ambitious growth plans. Without our Ops team, we’d be following the herd, not leading the pack – and that’s a place we never want to be
If developing a firm foundation for Revolut operations sounds thrilling, keep reading If you dare to innovate on ways to scale the processes quickly and effortlessly, keep reading If you agree that balance between consistency and positive experiences for all our customers leads to customer satisfaction and process compliance, keep reading If you want to gain unparalleled experience with a next-level product at one of the world’s fastest growing companies, for goodness’ sake, stop reading and hit the link below to apply!
What you’ll be doingMaking critical-business decisions: breaking down complex business cases and backing up reasoning using advanced analysis.Exploring and defining which projects the team should prioritize, and setting a timeline to reach goals quicklyAs a leader of a large and growing team, you will be responsible for your people development, guide them and work with them to unlock their full potentialYou will lead by example, resolving the toughest of issues from customers and ensuring that your team consistently delivers at a high levelInteracting and collaborating with teams from different regions and cities across the globe, with the overall aim of constantly improving our level of service provided to our customers. This might include exceeding on agreed service levels, suggesting improvements to support logic, or crafting structures to best run our support operationsOwning business line metrics; improving people’s performance, including rate and quality of decisionsProposing, developing and implementing systems, programs and processes that strengthen the foundation of WOW service excellence to our customers
What you’ll needAt least a 2:1 degree from a top university0-7 years of work experience in an engineering, structured, KPI-focussed environment (including but not limited to Outsourcing, Manufacturing, Logistics, Retail)Readiness to step out of your comfort zone and competitive spirit which drives you to succeedHype-logical thinking and outstanding attention to detailsThe magic skill to break complex problems into smaller ones and enjoy working with dataNatural curiosity and will to make an impactThe ability to make a good business case and convince people to help you execute it
Nice to haveA STEM degree (Engineering / Physics / Mathematics / Chemistry / Economics / Finance)Data tool experience SQL / Python / RStart Up / Tech / Tier 1 Consulting Experience
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