Order to Cash (OTC / AR) Job Vacancy in 2COMs Mumbai, Maharashtra – Latest Jobs in Mumbai, Maharashtra
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Company Name : 2COMs
Location : Mumbai, Maharashtra
Position : Order to Cash (OTC / AR)
Job Description : Job Description
Greetings from 2COMS,
We have an excellent opportunity for AR with one of our premium client in Mumbai.
Complete understanding of Collections process
Collection of payments from the customer via email/ calls
Interact with the BU, thereby ensuring follow up and follow through, managing collection agencies day to day activities
Follow up with customers for uncleared debts in accordance with business rules specified by client.
Prepare collections files and Submit to Collection Agencies
Identify refunds and submit for approval
Must possess good communication skills both e-mail and oral for communicating with customers for unpaid balances
Update any contact information in the Collection System
Identify customers for write-off and process approved write offs
Track payment promises and Identify accounts requiring collection letters
Submit transfer request for credits to A/R for processing
Review and respond to customer queries and communicate with customers for further queries
Train new joiners and work closely with SMEs of the process
Help track the process updates and support SMEs in updating SOPs on regular intervals
Raise accurate and on-time queries and take necessary actions on resolutions received
Achieve 100% accuracy & productivity for activities in scope.
Perform quality check for the team members
Participate in the weekly/daily calls with Client SMEs and ensure timely action on pending action items.
Generate lean ideas and provide inputs to process leads for improvement opportunities in process.
Generate lean ideas and improvements in process and delivering the improved process controls, productivity, accuracy.
Requirements
Greetings from 2COMS,
We have an excellent opportunity for AR with one of our premium client in Mumbai.
Complete understanding of Collections process
Collection of payments from the customer via email/ calls
Interact with the BU, thereby ensuring follow up and follow through, managing collection agencies day to day activities
Follow up with customers for uncleared debts in accordance with business rules specified by client.
Prepare collections files and Submit to Collection Agencies
Identify refunds and submit for approval
Must possess good communication skills both e-mail and oral for communicating with customers for unpaid balances
Update any contact information in the Collection System
Identify customers for write-off and process approved write offs
Track payment promises and Identify accounts requiring collection letters
Submit transfer request for credits to A/R for processing
Review and respond to customer queries and communicate with customers for further queries
Train new joiners and work closely with SMEs of the process
Help track the process updates and support SMEs in updating SOPs on regular intervals
Raise accurate and on-time queries and take necessary actions on resolutions received
Achieve 100% accuracy & productivity for activities in scope.
Perform quality check for the team members
Participate in the weekly/daily calls with Client SMEs and ensure timely action on pending action items.
Generate lean ideas and provide inputs to process leads for improvement opportunities in process.
Generate lean ideas and improvements in process and delivering the improved process controls, productivity, accuracy.
Job Information
Salary
3,00,000 – 5,00,000 annual salary
City
NA
State/Province
Maharashtra
Country
India
Industry
BPO
Zip/Postal Code
400079
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