Patient Access Representative – Corporate Call Center Opportunity Job Vacancy in NorthShore University HealthSystem Skokie, IL 60077 – Latest Jobs in Skokie, IL 60077 – updated today
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Company Name : NorthShore University HealthSystem
Location : Skokie, IL 60077
Position : Patient Access Representative – Corporate Call Center Opportunity
Job Description : Patient Access Representative – Corporate Call Center Opportunity
We are currently seeking a Patient Access Representative for our Practice Support Call Center, located at 4901 Searle Parkway in Skokie. This is an entry level position responsible for professionally answering phone calls from patients interested in scheduling an appointment with a physician, scheduling a medical test, or answering general questions related to NorthShore’s health services. The Patient Access Representative (PAR), is also responsible for patient education in regards to our available online services. They are expected to use our online knowledge management tool, including EPIC, as a resource to assist with patient calls and issue resolution. This is a call center environment and a benefit eligible opportunity.
Position Highlights:
Position: Patient Access Representative
Location: Skokie, IL
Full Time/Part Time: Full-time
Hours: Monday – Friday between 8:45 am – 5:15 pm
Salary: $15 – $22/hr – salary based on years of experience
What you will need:
Education: High School Diploma
High School Diploma or equivalent. Associates or Bachelor’s Degree preferred
One year of customer service experience; healthcare or call center experience preferred
Basic computer skills including proficiencies in Microsoft Windows, Excel, and Outlook, as well as the ability to type 25 words per minute
Exhibits essential Customer Service focused commitment demonstrating active listening, focus on issue resolution, sharp attention to detail, and analytical and problem solving abilities to meet and exceed the needs of our patients
Demonstrates importance of attendance and maintaining a positive work environment, arriving on time and with minimal absenteeism
Eager to accept educational opportunities as shared through workflow or process changes
What you will do:
Handle patients requests, over the phone, for multiple Medical Group/Hospital departments while applying correct workflows and protocols
Simultaneously collect information from patients and key data in EPIC
Schedule appointments, procedures, and events at our NorthShore locations
Register and verify insurance eligibility, informing the patients of their financial responsibility
Promote key initiatives for Patient Access Center and NorthShore (i.e. online services)
Adhere to strict HIPAA guidelines when speaking with patients and families
Route calls to correct administrative and clinical departments after assessing patients’ needs
Supports departmental changes, demonstrating flexibility and a positive attitude in a fast paced, changing environment
NorthShore University HealthSystem (NorthShore) is an integrated healthcare delivery system consistently ranked as a Top 15 Teaching Hospital in the U.S. The NorthShore system, headquartered in Evanston, Ill., includes six award-winning hospitals – Evanston, Glenbrook, Highland Park, Northwest Community Skokie, and Swedish. NorthShore comprises three exemplary physician networks, totaling more than 4,250 doctors across immediate, primary, specialty and complex care; and 170+ office locations and 35+ immediate care centers. NorthShore has an established reputation with more than 17,000 team members system-wide.
NorthShore is committed to excellence in its academic mission and supports teaching and research as the principal teaching affiliate of the University of Chicago Pritzker School of Medicine.
NorthShore was the first health system in Illinois to receive Magnet® designation—the highest, most prestigious honor that demonstrates excellence in nursing and high standards in patient care. The system earned Magnet re-designation in 2019. When you work for NorthShore, you will be part of an organization that encourages its employees to achieve career goals and maximize their professional potential.
At NorthShore University HealthSystem, diversity, equity and inclusion are at the core of our mission to support our team members and patients – irrespective of race, ethnicity, age, gender, sexual orientation or socioeconomic status. We believe that by recognizing and embracing our differences we create an organization that welcomes all to contribute and grow.
We invite all candidates to our team, as we continue to build on the incredible value our diverse talent brings to our organization, our community and our patients.
Please explore our website (www.northshore.org) to better understand how NorthShore delivers on its mission “to preserve and improve human life” through superior clinical care, academic excellence and innovative research.
NorthShore is committed to working with and providing reasonable accommodation to individuals with disabilities. Please refer to the main career page for more information.
EOE: Race/Color/Sex/Sexual Orientation/ Gender Identity/Religion/National Origin/Disability/Vets, VEVRRA Federal Contractor.
Job Type: Full-time
Pay: $15.00 – $22.00 per hour
Benefits:
401(k)
Dental insurance
Health insurance
Paid time off
Tuition reimbursement
Vision insurance
Schedule:
Day shift
Application Question(s):
Please provide your cell phone number to receive information about this and future job opportunities:
Education:
High school or equivalent (Preferred)
Experience:
Customer service: 1 year (Preferred)
Work Location: One location
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