Patient Relations Specialist (Receptionist) Job Vacancy in IVme Wellness and Performance Chicago, IL 60611 – Latest Jobs in Chicago, IL 60611 – updated today

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Company Name : IVme Wellness and Performance
Location : Chicago, IL 60611
Position : Patient Relations Specialist (Receptionist)

Job Description : IVme Wellness + Performance is seeking a passionate and motivated Patient Relations Specialist to join our team. The Patient Relations Specialist should anticipate patients’ service needs and is accountable for handling all aspects of the patient experience such as managing incoming calls, handling all patient scheduling, welcoming all visitors, maintaining 5-star customer service for all visitors and patients, as well as keeping the lobby clean, organized, and inviting.
SUMMARY OF RESPONSIBILITIES

Warmly welcome and greet all visitors to Center, providing exceptional customer service
Answer telephone calls, emails and return voicemails with appropriate etiquette; providing accurate information to patients
Keep the reception area clean, disinfected and presentable
Possess strong knowledge of all services offered
Provide guidance and education to patients on the services offered
Keep clients updated on currently available promotions and discounts offered
Accurately manage the schedule based on services desired by patients and provider availability
Check patients in and provide correct paperwork, create patient appointments and enter patient demographics
Process all payments, check patients out and provide correct paperwork
Sign for any incoming mail or packages
Promptly unpack and put away administrative item deliveries
Inform clinical staff members of patients that have arrived for their appointments, who have arrived without appointments and of appointments that have been cancelled
Notify management of low inventory and clinic emergencies
Confirm all appointments for next day, informing scheduled provider of any changes
Perform daily opening and closing duties
Handle cash drawer and complete daily deposits
Receive customer complaints and feedback and direct them to appropriate offices for resolution
Capture (7) to (10) photos or videos per working week of IVme staff on site, send to appropriate marketing person on weekly basis
Encourage and average (1) patient selfie per day, in which the patient posts and tags IVme on Instagram or Twitter
Maintain a friendly, yet professional demeanor at all times
Happily perform all other duties assigned by management

QUALIFICATIONS

Highly presentable with exceptional customer service skills and positive attitude; self-motivated, flexible and enthusiastic
Must be very organized and detail oriented
Ability to communicate clearly, both verbally and written
Familiar with PC and able to quickly learn new computer programs
Strong problem-solving skills
Strong work ethic
Comfortable and at-ease working in a fast-paced environment
Ability to establish priorities and coordinate work activities
Passionate about IVme’s services
Team player working towards common goals that benefit the entire team
Flexible schedule with weekend and evening availability; two weekend shifts per month requirement

This job description is not all-inclusive and IVme Wellness + Performance reserves the right to amend this job description at any time.
Job Type: Part-time
Pay: From $18.00 per hour
Benefits:

401(k)
Employee discount
Health insurance
Paid time off
Vision insurance

Schedule:

Monday to Friday
Weekend availability

Application Question(s):

Are you able to have flexibility between the Naperville and the Chicago locations should the need arise?
This job requires the ability to work every other weekend. Are you able to accommodate that schedule?

Education:

High school or equivalent (Preferred)

Experience:

Customer Service: 1 year (Preferred)
Computer Skills: 1 year (Preferred)

Work Location: Multiple Locations

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Post Tags : , Chicago, IL 60611, jobs in Chicago, IL 60611, Patient Relations Specialist (Receptionist) jobs in Chicago, IL 60611

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