Program Manager 2 Job Vacancy in Microsoft Bengaluru, Karnataka – Latest Jobs in Bengaluru, Karnataka

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Company Name : Microsoft
Location : Bengaluru, Karnataka
Position : Program Manager 2

Job Description : Microsoft Teams is on fire! We’re on course to totally disrupt the team collaboration space. Even before we launched the press was calling us “the first product to truly compete against hot group-messaging apps” (PC World), and Gartner called us “a real game changer”.
Join us to revolutionize how teams collaborate and work together smarter. It’s not just about email, or files, or chat, or calls – it’s about bringing a team together in a social experience that makes it easy to share and collaborate, have fun, and build upon the capabilities of Office 365.
We are creating a new capability in our engineering team to scale customer adoption of Microsoft Teams & it’s platform, and we are looking for customer professionals to drive that effort.
As part of Microsoft Teams’ Customer & Partner Ecosystem Group we are responsible for working with strategic customers & ecosystem partners to realize our vision of a unified workspace surfacing diverse apps and workflows right inside the product’s scaffolding while enabling secure collaboration & communication.
We will directly engage with key reference customers to guide their end-to-end adoption of Microsoft Teams, help activate more value with Line of Business and 3rd party apps on our platform and we will also go deep into specific verticals and regions to better understand and support the adoption. A big part of this function is listening to and channeling customer feedback into meaningful product improvements to drive adoption & maturity of our platform. Further, we will develop a deep understanding of customer success (and failures) to inform our short- and long-term strategies.
The successful candidate will build upon a history of leading successful customer engagements – e.g. in a direct field role or overlay function – with good product and technical sense. Since this is a customer-facing role, travel is to be expected.
We operate in an extremely fast-paced environment with rapid exploration, iteration, and execution. Your colleagues will be among the best in the industry – they’ve earned their stripes in startups and v1 products and share an intense passion for delivering an amazing product.
ResponsibilitiesOwn the customer pipeline for Teams Adoption in region with focus on driving integrations with Line of Business or 3rd party applications with platform, along with executive reporting
Identify broader and/or latent trends and opportunities in market to drive longer-term investments and product shifts for various segments like FLW, SMB, public sector and enterprise customers
Maintain and drive customer improvements feature backlog across all core areas of products including collaboration, meetings and platform with product engineeringAdvocate and drive business transformation for industry specific scenarios with the power of the Teams platform while working with Microsoft field’s org
Envision how the app integration will work and interact with partner’s/customer’s service.Spec the integration, mapping key user scenarios and user experience of the app integration built on Microsoft Teams Platform
Drive design and development for specific customer issues to unblock adoption, then turn them into general solutions (new features), toolkits, documentation, etc with special focus on local region/market needs.
Directly manage multiple key customer accounts in region as part of a team to manage strategic customers through their adoption lifecycle including Meetings, Platform Integrations and Collaboration workloads.
Support OneList and other sales signals activities as requiredDrive programmatic motions partnering with customer-facing teams across functions such as account management, marketing, sales, business development, developer evangelism etc.
Contribute to the overall product strategy and roadmap, as well as stay in sync with end-user features and service infrastructure.
Qualifications5+ years of direct customer engagement experience, either in an engineering role with a strong customer focus, or a field role with a strong technical focusTrack record of guiding large referenceable accounts from evaluation all the way through deployment at scaleDeep understanding of Microsoft field roles and rhythm of business and ability to engage with the field, and leverage them as a force multiplier for adoptionAbility to wear many hats and learn quickly, and the temperament to lead a change in direction when needed
Creative and critical thinking about customer programs and product capabilitiesInnate curiosity and ability to self-start in an ambiguous and rapidly-changing startup environmentStrong project management, leadership, and cross-group collaboration skillsExcellent in-person presentation skills with executives, IT staff, and end users; able to pivot quickly and adapt messaging to suit a range of audience technical levels and requirements
Solid understanding of collaboration technology and global cloud services, and general ability to ramp up and go deep in new technical areasGood product thinking & problem-solving skills and ability to think strategicallyPrior experience driving customer adoption of Skype for Business or related products is desiredBachelor’s degree in Computer Science or related field is desired
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

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