Quality Assurance Analyst Job Vacancy in Connected Vehicle Optimization West Valley City, UT 84120 – Latest Jobs in West Valley City, UT 84120 – updated today

Are you looking for a New Job or Looking for better opportunities?
We got a New Job Opening for

Full Details :
Company Name : Connected Vehicle Optimization
Location : West Valley City, UT 84120
Position : Quality Assurance Analyst

Job Description : Connected Vehicle Optimization (CVO) is a Software as a Service (SaaS) and technology solutions company in the transportation industry and the leader in the trucking weigh station, toll bypass, and software space. Now more than ever, we are proud to be a part of helping transportation companies get critically needed goods to their destination as timely and safely as possible. We help states and transportation companies reduce traffic, fuel usage, safety risk, and pollution while increasing productivity! CVO, with 300+ employees (and growing), was recently spun out of a 6‐Billion‐ dollar company, and for the first time in its nearly 25‐year history, will be its standalone organization! You will get the best of both worlds, with all the fun and feel of a fast‐paced startup, and the benefits of a financially secure and established organization. Apply today to join the excitement of building a SaaS company, and get in on the ground floor where you can help shape the direction of our department and company!
Position Summary:
We are seeking a Quality Assurance Analyst. The successful candidate for this position will report to the Quality Assurance Supervisor. The Quality Analyst will be responsible for coaching employees to ensure they meet company standards and expectations. They will routinely monitor calls and cases to ensure they are completed by customers service agents. They will also review reports for our verification department. The ideal candidate must have great auditing skills, exceptional customer service skills, the possess the overall ability to support and effectively communicate with both customers and employees. This is a hybrid position that will work remote as well as split their time working in our office as well as working remotely.
What We Want You to Do:

Daily review of calls and cases for customer service agents.
Complete quality audit forms, upload forms and key core data into the Quality storage application.
Coach customer service agents twice weekly with recorded transactions.
Review accurate procedures for any errors or deviations, while also highlighting exceptional customer service.
Identify areas of the customer experience that need improvement, including agent experience, and supporting company goals.
Clarify any coaching disputes, including verifying accuracy from the review and confirmation of supervisor direction across the board.
Perform quality audits on Verification reports to ensure correct processing.
Assist customers through chat, or phone calls, when the business requires it.
Assist training with coaching and quality checking cases and calls completed by Trainees.
Performs other duties as assigned.

Who You Are:

High School or equivalent discipline with 3 years of experience.
Must have a thorough understanding of how to interpret customer service needs and gracefully communicate improvements to agents in need additional coaching.
Ability to communicate information tactfully and interact professionally with a diverse group including executives, managers, and subject matter experts.
Influential communication and coaching skills, including the ability to interpret and thoughtfully translate to ensure high quality standards are in practice.
Proficient in MS Office.
Full COVID‐19 Vaccination required.

Additional Reasons this Job is Amazing:

Free medical insurance option.
Great benefit package with medical, dental, and vision that start on date of hire.
401 (k) Plan with strong employer match.
Very competitive compensation.
No travel expected.
Flexible work schedule.
Work environment where you have a lot of independence.
Ability to work with a purpose and make an impact on our planet.
Growth opportunities.
Ability to work with a purpose and make an impact on our planet.

Job Type: Full-time
Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Employee discount
Flexible spending account
Health insurance
Life insurance
Paid time off
Vision insurance

Schedule:

8 hour shift
Monday to Friday

Supplemental Pay:

Bonus pay

COVID-19 considerations:CVO currently is hiring only persons who are either fully vaccinated for COVID-19 or who will either have received one dose of the Johnson & Johnson vaccine or the second dose of either the Pfizer or Moderna COVID-19 vaccine prior to their start date, subj
Application Question(s):

This position requires new hires to be fully COVID-19 vaccinated prior to the start date. This includes either 1 dosage of the Johnson & Johnson COVID-19 vaccine, or 2 dosages of either the Pfizer or Moderna COVID-19 vaccine. Does this work for you?

Experience:

Customer service: 3 years (Preferred)

Work Location: One location

This post is listed Under Jobs in general jobs

Post Tags : , West Valley City, UT 84120, jobs in West Valley City, UT 84120, Quality Assurance Analyst jobs in West Valley City, UT 84120

Disclaimer : Hugeshout works to publish latest job info only and is no where responsible for any errors. Users must Research on their own before joining any company