Quality Assurance Specialist Job Vacancy in Goldman Sachs Draper, UT – Latest Jobs in Draper, UT – updated today
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Company Name : Goldman Sachs
Location : Draper, UT
Position : Quality Assurance Specialist
Job Description : CWM- Marcus by Goldman Sachs- Quality Assurance Specialist – Lending
Responsibilities:
Join a global team responsible for conducting quality evaluations on high risk processes and customer interactions for the Marcus Lending business
Perform process and customer interaction reviews to ensure adherence to compliance, procedural and customer experience standards
Help to coach and develop specialist agents through written feedback
Identify root causes of quality issues discovered through the evaluation process and present recommendations for improvement
Collaborate with business partners and facilitate meetings to discuss findings and remediation steps
Basic Qualifications:
Passion for attention to detail and problem solving
Results and delivery oriented, as indicated by progressively seeking out larger responsibilities
Excellent interpersonal, organizational, verbal and written communication skills
Proficient in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint)
Ability to work in a high pace environment with competing priorities
Experience with interacting with all levels of organization
Ability to balance achieving individual goals and collaborating with a team
Preferred Qualifications:
Experience in a QA / QC / Compliance role at a financial institution
Familiarity with banking regulations such as TILA and ECOA
Bachelor’s degree in Finance or related field or equivalent military experience
Job Type: Full-time
Benefits:
Dental insurance
Health insurance
Health savings account
Paid time off
Vision insurance
Schedule:
8 hour shift
Monday to Friday
Ability to commute/relocate:
Draper, UT: Reliably commute or planning to relocate before starting work (Preferred)
Work Location: One location
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