Quality Assurance Specialist Job Vacancy in StubHub Draper, UT – Latest Jobs in Draper, UT – updated today

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Full Details :
Company Name : StubHub
Location : Draper, UT
Position : Quality Assurance Specialist

Job Description : At StubHub, our mission is to bring the joy of live to fans globally. We’re the world’s largest ticket marketplace, and we make sure that the events where you want to be are never sold out.

At StubHub, we are:

Owners – We carry the ball. We act as one team, in it together. We live above the line as optimists and with a solution mindset. We are fully accountable for solving problems, both our own pieces and the whole.

Fan First – We are the fans’ biggest fan. We are the fan and the voice of our fans in everything we do.

Driven – We push past the finish line, aggressively prioritize and focus on what matters most. We debate, decide, commit and deliver.

Inventive – We play a new chord; we celebrate progress over perfection and learnings as much as success. We’re agile because there is always more than one way.

Courageous – We take big swings. We show up for challenges with resilience and persistence. We take risks, embrace failure as a path to learning, and speak up when we have a different opinion.

Diverse & Inclusive – We harmonize. We assume positive intent, trust and empower others; bring a global mindset and seek out alternative viewpoints.

THE ROLE:

The Quality Assurance Specialist plays a key role in understanding the performance and satisfaction of the Customer Experience interaction with our fans. This is a flex role with responsibilities including monitoring interactions, providing feedback and assessing knowledge, assisting with content creation and other various learning and development projects.

RESPONSIBILITIES:

Monitor fan interactions with StubHub Experts through the eye of the customer, looking for knowledge, professionalism, and resolution while creating a personal connection.
Clear, concise and constructive communication in both written and verbal forms to document findings
Collaborate with team members to identify and discuss trends, successes and opportunities
Present key QA findings and trends to CE to ensure a strong partnership
Calibrate with other QA Specialists, team leads and supervisors
Navigate several technical systems and processes (ex. Amazon Connect, Freshworks, Sharepoint, Excel, etc.)
Updating/Reporting QA metrics
Weekly queue time expected to remain an expert in assigned queues supported
Partner with peers to ensure monthly team production goals are met
Continue to innovate on ways to improve the fan experience

JOB REQUIREMENTS:

A passion for our fan experience!
Solutions focused, optimistic attitude
Effective presentation, verbal and written communication skills
Demonstrated organization, planning, and time management skills – ability to prioritize and work in a multi-tasked environment
Exceptional attention to detail
Ability to innovate, learn, and adjust to meet the needs of the position
Maintains reasonable, consistent, and predictable attendance

NOT REQUIRED BUT PREFERRED:

Previous QA experience
Proficient with Microsoft Office tools (Excel, Word, PowerPoint, OneNote) and SharePoint
Strong Excel Skills (Pivot Tables and Macros) are beneficial

Are you interested in joining an ambitious and close-knit team dedicated to solving meaningful customer problems? Your work will have a significant impact on the business, and help spread the joy of concerts, theater, and sports around the world.

We love creating opportunities for others by connecting people from widely diverse backgrounds, perspectives, and geographies. So, being diverse and inclusive isn’t just something we strive for, it is who we are, and part of what we do each and every single day. We want to ensure that as an employee, you feel StubHub is a place where, no matter who you are, you feel safe, included, and that you have the opportunity to bring your unique self to work.

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