Reservations Agent Job Vacancy in Four Seasons Los Angeles, CA – Latest Jobs in Los Angeles, CA – updated today

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Company Name : Four Seasons
Location : Los Angeles, CA
Position : Reservations Agent

Job Description : Hotel Communications / Reservations (CORE) Agent

Beverly Wilshire a Four Seasons Hotel

The Beverly Wilshire a Four Seasons Hotel is looking for a CORE Agent who shares a passion for excellence and who infuses enthusiasm into everything they do. This position has the opportunity to shape guest experience by providing exceptional knowledge and service in support of our world-renowned hotels. The CORE Agent reports to the CORE Manager.

Work authorization for the location is required.

Join Our Team

Four Seasons provides employees with the same level of care that we expect to be shared with our guests. We have been ranked in FORTUNE Magazine’s 100 Best Companies to work for since 1998.

The Role

Answers and directs phone calls, radio requests, HotSos requests, make reservations, take in-room dining orders, telephone requests in an efficient, courteous and professional manner.
Achieve maximum customer satisfaction for In-Room Dining, Housekeeping, and Engineering Departments. Support and assist the Front Desk team as needed; Will comply with any other additional requests that may arise pertaining to Hotel Communications Agent duties.

Answers phone inquiries in an efficient and friendly manner, using guest names when possible and routing calls to proper extensions. Handles all guest interactions with the highest level of hospitality and professionalism. Resolve guest complaints according to Four Seasons Standards. Respond to all guest inquiries and requests for maintenance, housekeeping, in room dining, spa and reservations accurately. Use HotSoS, Opera, Micros, Book4time and Rex (or any other computer application) to log and track these requests. Assist guests in all inquiries in connection with high-speed Internet service, telephone and facsimile services, hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Utilize and ensure proper working condition of the telephone system, HotSos and booking system for in-room dining and spa. Describe the selection of in-room dining menu items to guests by offering interesting, and vivid descriptions of each item, origin, taste and preparation methods. Describe spa treatments and their health/wellness benefits. Sell and recommend treatments based on guest’s needs by providing insightful suggestions. Accepts and delivers wake-up calls, messages and logs facsimiles in a timely manner.

Preferred Qualifications and Skills

We are looking for individuals who have 1-2 years previous experience as a Reservations Agent, Telecommunications Operator, Front Desk Agent, Spa Receptionist, Customer Service Sales Representative, Coordinator or Order Taker in a fast paced Hotel operation.

Exceptional communication skills and command of English language. This position requires an applicant with a flexible schedule and the ability to work different shifts, weekends and holidays.

What to Expect: You Will…

Be part of a cohesive team with opportunities to build a successful career with global potential
Have access to a robust benefit plan
Have the opportunity to engage in diverse and challenging work
Derive a sense of pride in work well done
Be recognized for excellence

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the ‘EEOC is The Law’ Information poster please visit this website – http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf
Learn more about what it is like to work at Four Seasons – visit us:

http://www.linkedin.com/company/four-seasons-hotels-and-resorts

We look forward to receiving your application

******Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview. ******
Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the ‘EEOC is The Law’ Information poster please visit this website – http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf

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