Restaurant Hostess Job Vacancy in Mandarin Oriental Hotel Group Abu Dhabi – Latest Jobs in Abu Dhabi – updated today

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Full Details :
Company Name : Mandarin Oriental Hotel Group
Location : Abu Dhabi
Position : Restaurant Hostess

Job Description : Position: Restaurant Hostess (Full time #523032)
Property / Office: Emirates Palace, Abu Dhabi
Location: Abu Dhabi, United Arab Emirates
Main Responsibilities:

Have a very good understanding of the outlet’s concept and food and beverage offerings including promotions and be able to verbally explain those to the guests.
Display proper and professional phone etiquette and assure that all guest details and requests are clearly registered and communicated.
Take reservations by phone, by email, through internet booking applications and in person and update the reservations system accordingly as per the standards in place.
To reconfirm all reservations by phone or email at the set timely standard and schedule the reservations and planned seating arrangements with management prior to service period.
Constantly update the reservation system with an accurate table count and ensure to update and reinstate all available tables as soon as possible.
Welcome and escort patrons with the overall objective to delight and satisfy each and every guest and if needed she/he will assist and reasonably escort and direct the patron to other destinations within the hotel.
Ensure accuracy of all menus: current, spelled correctly, clean and presentable and the menu paper is complete and distributed appropriately.
Recommend and up-sell the initial beverage offering as per service sequence and forward effectively the order directly to the waiter in the respective station.
Perform any tasks related to billing according to hotel standards and cashiering policies if required.
Attend to any complaints of comments given by guests and if no resolution can be found refer the matter to the Outlet Manager.
Any other duties, which may be assigned to you from time to time as directed by your Supervisor or Manager.

Requirements:

High School qualification or equivalent is preferred.
Degree or Higher National Diploma in Hospitality/Hotel/Business Management is preferred.
Experience as Hostess in a high-volume restaurant with highest levels of service is preferred.
Minimum 2 years’ experience working as Hostess in a luxury hotel environment.
Ability to understand guest needs and to deliver superior customer service.
Ability to work long hours with a strong focus on operational excellence.
Familiar with Table Management System procedures is preferred.
Knowledge of bar service procedures and standards is preferred.
Ability to understand the flow of service and handle multiple tasks effectively is preferred.

Advertised: 21 Aug 2021 Arabian Standard Time
Applications close: 30 Apr 2022 Arabian Standard Time

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Post Tags : , Abu Dhabi, jobs in Abu Dhabi, Restaurant Hostess jobs in Abu Dhabi

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