Restaurant Reservations Agent Job Vacancy in Mandarin Oriental Hotel Group Abu Dhabi – Latest Jobs in Abu Dhabi – updated today

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Full Details :
Company Name : Mandarin Oriental Hotel Group
Location : Abu Dhabi
Position : Restaurant Reservations Agent

Job Description : Position: Restaurant Reservations Agent (Full time #513441)
Property / Office: Emirates Palace, Abu Dhabi
Location: Abu Dhabi, United Arab Emirates
Main Responsibilities:

Complete customer and guest booking requests for Mandarin Oriental, Emirates Palace, Abu Dhabi using Mandarin Oriental Standards for Data Entry, Email Quality & Call Quality
Proactively handle customer queries and escalations through telephone and email
Contribute to revenue objectives through maximizing booking conversions
Where appropriate upsell and promote all restaurants to guests
Ensure group and event booking requests are completed and handed to team in agreed time scales.
Keep up to date with information and training required to complete role effectively
Flexibility to work to demands of the business including rotational shifts
Maintain the integrity and accuracy of Mandarin Oriental, Emirates Palace, Abu Dhabi restaurants customer data base
Actively demonstrate and comply with Mandarin Oriental, Emirates Palace, Abu Dhabi IT security and compliance policy
Any other duties as may reasonably be requested by the management

Skills Requirements:

1-2 years’ experience in high end customer service role and dealing directly with customers face to face or over the phone (essential)
Communicate effectively with various customer profiles to deliver their expectations (essential)
Demonstrate good knowledge of Microsoft Office (essential)
Fluent in English – spoken and written (essential)
Team player
Demonstrates good knowledge of a table management/reservation system.
Additional languages are desirable (especially Arabic, Russian, Mandarin, German, French, Spanish)
Experience in F&B industry

Advertised: 07 Jun 2021 Arabian Standard Time
Applications close: 30 Apr 2022 Arabian Standard Time

This post is listed Under Jobs in general jobs

Post Tags : , Abu Dhabi, jobs in Abu Dhabi, Restaurant Reservations Agent jobs in Abu Dhabi

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