SENIOR PATIENT CARE ADVISOR Job Vacancy in Indegene Ahmedabad, Gujarat – Latest Jobs in Ahmedabad, Gujarat
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Company Name : Indegene
Location : Ahmedabad, Gujarat
Position : SENIOR PATIENT CARE ADVISOR
Job Description : 6 DAYS WORKING (DAY SHIFT)
NEED TO TRAVEL 1 OR 2 HOSPITALS IN A DAY
Broad Area- Responsible for End-to-End engagement for Win for Patients
1. Counsel patients for improved health related outcomes at home visits hospital OPD’s and doctor visit through lifestyle management & exercises
2. Ensure execution of PSP in their respective territory as per NP4 approved process flow
3. Report adverse event/ market complaints as per SOP
4. Meet patients in regular intervals during pre-infusion, during infusion (if necessary), post infusion, 3 months, 6 months & 11 months post infusion & any other home visit based on patient’s requirement.
5. Responsible for achieving set targets for patient enrolment and patient adherence to a therapy.
6. Manage the compliance and adherence of patients enrolled.
Provide patient support by coordinating with pharmacists, stockists and Direct to Patient stockist
7. Handle patient queries and providing response from pre-defined FAQs
8. Guide junior PCAs for the specific Therapy area
Broad Area -2: Operational Roles and Responsibilities
1. Collate health records related data from consenting patients
2. Capture details related to Adverse events reported by patient in pre-defined templates and timelines
B) Capturing Patient detail and upload it to the CRM tool along with pre-defined data points of patients to the realworld evidence.
3. Attend Review calls / Meets with client / internal Leads at regular intervals
4. Should have good oral and written communication in English and vernacular language as the location base
5. Should be flexible to adapt and travel on Adhoc work related requirements.
6. Should be a self-starter and capable of working in teams
7. Coordinate and run review for work allocated with clients, internal teams as assigned
8. Execute Small/Medium size Project Tasks and schedules
9. Participate in People Practices – welcoming, communication, apply leaves on the Tool
10. Receive regular feedback from team members (from clients as well) and undergo program related training and on the job training on a regular basis
11. Coordination with internal stakeholders to run the operations seamlessly
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