Service Consultant – $16/hr and Day 1 Benefits! Job Vacancy in Wayfair Layton, UT 84041 – Latest Jobs in Layton, UT 84041 – updated today
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Company Name : Wayfair
Location : Layton, UT 84041
Position : Service Consultant – $16/hr and Day 1 Benefits!
Job Description : Service ConsultantAt Wayfair, we care about our customers! Our award-winning Customer Service Team balances technology and human empathy to build customer loyalty. From the time the customer orders with Wayfair through delivery to their home, our team works to make it easier than ever to shop for the home. The Customer Service Team works proactively in a fast-paced environment to monitor customer orders and ensure a seamless delivery to the customer. In the event a customer should contact our team via phone, email, chat, social media, or in other ways, we empower our Customer Service Team to resolve the issue. We are passionate about our customers and work to delight them on every interaction with Wayfair.Pay:
$16/hour
Compensation increases every 6 months!
Quarterly performance bonuses up to $2,000
Schedule:
Two schedule options to choose from with Saturday and Sunday off!
Benefits:
$500 referral bonus per hire
Medical, Dental, Vision coverage starts day 1
$5,250 in eligible Tuition Reimbursement
Employee Discount
401(k) with company match up to 4%
Paid Time Off
Paid parental leave
Paid day of voluntary service
What you’ll do
Build a relationship with the customer throughout the call
Service customers with post-order issues (returns, replacements, refunds, delivery status, back ordered items, and any issues with fulfillment)
Exceed customer satisfaction, efficiency metrics, and issue resolution targets
Identify areas of improvement and convey trends in customer calls to leadership
Navigate multiple software applications and technologies simultaneously
Use conflict management skills and maintain professional composure
What you’ll need
Strong problem-solving skills and the ability to think analytically
Excellent communication and relationship building skills
Passion for helping others
A successful track record working in a high-volume fast paced environment
Regular and reliable attendance
Ability to maintain internet speed of at least 25 Mbps (download) and 5 (upload) using a hard-wire Ethernet internet connection (no WiFi)
A workspace that is free from noise or distraction (Wayfair provides all necessary computer equipment)
Job Type: Full-time
Pay: $16.00 per hour
Benefits:
401(k)
Dental insurance
Employee discount
Health insurance
Health savings account
Life insurance
Paid time off
Paid training
Parental leave
Tuition reimbursement
Vision insurance
Schedule:
Monday to Friday
Supplemental Pay:
Bonus pay
Ability to commute/relocate:
Layton, UT 84041: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
All individuals working on premise in a U.S. Contact Centers are required to be fully vaccinated and provide proof of vaccination prior to their start date. This decision was made to ensure that we are providing a safe and collaborative environment for all of our team members. Any prospective Contact Center candidate unable to comply with this requirement will have the opportunity to pursue alternative positions at Wayfair. Are you able to comply with the vaccination requirements above?
Work Location: One location
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