Service Manager Job Vacancy in LeadingIT Chicago, IL 60661 – Latest Jobs in Chicago, IL 60661 – updated today
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Company Name : LeadingIT
Location : Chicago, IL 60661
Position : Service Manager
Job Description : Applying for a new job can be exhausting. If you are looking for a new career with a company that CARES about you – keep reading. Not only does LeadingIT offer competitive salary with UPWARD mobility we provide 100% PAID medical/dental/life/vision benefits AND a 4% match 401k.
About us and what you can expect:
LeadingIT provides fully outsourced cybersecurity and IT support to growth focused Chicagoland businesses and organizations. We break the typical mold by providing ALL-inclusive FAST + FRIENDLY support to our clients with a focus on SECURITY.
We have a fast-paced environment with ZERO micro managing, we assess RESULTS.
We gather feedback and adjust how we operate based on YOUR ideas.
We CARE about our team and our clients and understand the need for flexibility with life+work.
DIVERSITY piece
TWO great locations within < 8 minute walk of Metra UPNW line in Woodstock, IL AND downtown Chicago OR the ability to work from home/anywhere. System requirements: Your skills – 3+ years of MSP experience Passionate (and patient) about advanced problem solving and customer service. Diligent with note taking, following process, and documentation. Driven to learn more, stay positive, and grow; not only as a team member but in all of life. Your duties – Handling a massive variety of client support requests from a diverse client base Use and improve our internal and client documentation. Creating and implementing systems that ensure growth, reliability and ownership. Overseeing Service Team (triage calls, reports, manage SLAs) + escalations (Level 2) Coordinating tasks, escalations and communication with other departments. Resolving overall issues with the support system. Monitoring the helpdesk for what needs improving. Plain and simple- we want you to look at the big picture and make sure we have processes in place to provide high quality support better and smoother. Your benefits – Salary: $65,000 + /year based on your experience and work ethic 100% company paid health, dental, life, and vision benefits with United Healthcare Company match 4% 401k plan with Guideline More than 14+ days of paid time off AND two weeks’ vacation Company provided HP notebook, iPhone, and company gear Our hiring process: Submit your application If we like what we see, we will reach out to schedule a phone interview (20 min). If that goes well, we’ll schedule a technical interview (1 hour). For a more in depth look at our hiring timeline check out www.goleadingit.com/careers LNKYoKlt1z This post is listed Under Jobs in general jobs Post Tags : , Chicago, IL 60661, jobs in Chicago, IL 60661, Service Manager jobs in Chicago, IL 60661
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