Shelter Support Staff Job Vacancy in Franciscan Outreach Chicago, IL – Latest Jobs in Chicago, IL – updated today

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Company Name : Franciscan Outreach
Location : Chicago, IL
Position : Shelter Support Staff

Job Description : Position DescriptionFranciscan Outreach’s mission is to provide healthy meals, safe shelter and critical services that affirm the dignity of men and women who are marginalized and homeless and empower them to gain the stability they need to transition into permanent housing. The Shelter Support Staff is considered an essential position and supports this mission by providing direct services, assuring the safety and security of program participants, helping them adapt to community living and program policies, and ensuring the effective operation of the shelter program. Hours vary depending on shelter location.
Essential Duties & Responsibilities

Complete daily reports and maintain accurate log book, sign-in sheets, incident reports and other paperwork as assigned
Performs general administrative functions such as noting within the communication log, answering the phone and responding to in-person inquiries in a professional manner
Receives new guests, verifies homelessness status, completes intake paperwork, creates proper client files, completes HMIS intake and orients new clients to the shelter and its policies
Assist guests in the development of daily independent living skills, including laundry, meal preparation and clean up, personal hygiene, and maintaining a schedule of activities
Provides appropriate requested information and directs requests for service to case managers
Monitors the activities of clients to ensure the safety of guests, volunteers and staff
Perform security-oriented duties including periodic checks of the facility and surrounding property
Maintains overall cleanliness and sanitation of the shelter
Records guest attendance, maintains bed count and ensures shelter capacity
Assist guests and encourage compliance with shelter routines and rules
Holds shelter guests accountable for upholding program rules and expectations
Communicates any guest related issues or concerns to shelter management
Help guests work through conflict with others living in the shelter
Conduct bed check during the night
Assist with maintaining the shelter clean, restocking supplies, and completing shelter laundry
Communicate observations and interactions with guests to shelter management and shelter case manager through documentation in daily log, record any unusual happenings
Become familiar with events that have occurred since his/her last shift
Prepare and set up meals, following all food safety guidelines
Provides crisis intervention as needed, including determining when it is necessary to involve other staff, management or the authorities
Collaborate with community and full-time volunteers during shift and help with questions or issues when necessary
Sort and distribute mail according to policies and procedures
Complete documentation for in-kind donations as needed
Report any facility or equipment maintenance needs to appropriate staff
Treat guests in a culturally sensitive manner
Participate in program, department and agency meetings and relevant trainings
Adhere to agency policies, procedures and professional code of ethics
Completes accurate work time sheets on a weekly basis
Performs all duties as assigned including other duties as required

Skills needed

Demonstrates an understanding and commitment to the organization’s mission, vision, and core values
Ability to establish and maintain professional boundaries in working with guests
Ability to work effectively in constantly changing and sometimes demanding, high paced and stressful environment
Ability to work with a diverse population, with sensitivity to differences in culture, religion, sexual orientation, race, age, and physical and mental illness
Ability to manage multiple projects with demanding and competing deadlines, superior organizational skills and the ability to maintain a quality work
Ability to work independently or in a team
Demonstrates a positive attitude, self-motivation, organization, and resourcefulness while maintaining a reputation through proven action of being team and guest oriented and willing to assist where/when needed.
Ability to negotiate different personalities and work under competing priorities
Ability to assess emergency situations and respond effectively.
Demonstrated proficiency in using Microsoft Outlook, Word, Excel and other applications as well as experience using and entering data into HMIS or other client databases
Must have the ability to obtain a HMIS/Service Point license
Ability to work with individuals who are experiencing homelessness
Ability to remain alert and on duty throughout shifts
Ability to effectively use conflict resolution and de-escalation techniques
Ability to communicate well both orally and in written form, and follow detailed instructions
Ability to accurately record information for required guest and staff documentation
Ability to apply policies fairly and consistently
Physical ability to lift 25 pounds, sit, stand, bend, reach, and perform cleaning duties

Qualifications

High school diploma or GED
Current food handler’s license or ability to participate in Department of Health Food Protection 15 hour course, pass exam and become a certified Food Handler
Basic computer skills including use of Windows Office Suite programs
May be required to become First Aid/CPR certified
May be required to become certified in overdose prevention and administer Naloxone
General knowledge of substance use and mental health disorders
Knowledge of Housing First, Trauma Informed Care, and Harm Reduction principles
Valid Driver’s License and clean driving record a plus

Additional Requirements:
All staff are expected to abide by the policies of Franciscan Outreach including, but not limited to rules governing ethics, confidentiality, dual relationships, honesty, and integrity. All staff are expected to always act in good faith and in keeping with the mission and values of Franciscan Outreach. Staff must have a commitment to serving the guests of Franciscan Outreach and to contributing to a positive, respectful, and accepting environment.
Franciscan Outreach is an Equal Opportunity Employer
Job Type: Full-time
Pay: $19.00 per hour
Benefits:

401(k)
Dental insurance
Health insurance
Life insurance
Paid time off
Parental leave
Vision insurance

Schedule:

8 hour shift
Weekend availability

Work Location: Multiple Locations

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Post Tags : , Chicago, IL, jobs in Chicago, IL, Shelter Support Staff jobs in Chicago, IL

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