Software Engineering – Senior SRE experts Job Vacancy in JPMorgan Chase Bank, N.A. Bengaluru, Karnataka – Latest Jobs in Bengaluru, Karnataka

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Company Name : JPMorgan Chase Bank, N.A.
Location : Bengaluru, Karnataka
Position : Software Engineering – Senior SRE experts

Job Description : As a member of our Software Engineering Group, we look first and foremost for people who are passionate around solving business problems through innovation and engineering practices. You’ll be required to apply your depth of knowledge and expertise to all aspects of the software development lifecycle, as well as partner continuously with your many stakeholders on a daily basis to stay focused on common goals. We embrace a culture of experimentation and constantly strive for improvement and learning. You’ll work in a collaborative, trusting, thought-provoking environment-one that encourages diversity of thought and creative solutions that are in the best interests of our customers globally.

This role requires a wide variety of strengths and capabilities, including:

BS/BA degree or equivalent experience

Ability to work in large, collaborative teams to achieve organizational goals

Experience supporting End-User issues via ticketing systems (e.g. ServiceNow, Jira)

Experience working in Agile Development (Sprints, Stand-ups, Scrum, Kanban)

Working proficiency in developmental toolsets (Python or Java preferred )

Adept at troubleshooting system failures and determining root cause

Experience with Ansible/scripting (e.g. Bash, PowerShell) to automate manual tasks

Experience with application Monitoring APM tools (e.g. App Dynamics, New Relic etc.)

Experience with Log Stash/Elastic Search application logging

Experience with Jenkins, GIT and CI/CD pipelines

Experience with automated testing tools (e.g. Cucumber, Selenium)

Experience with Active Directory, Key and Secrets Management

Experience with Enterprise Databases (e.g. Oracle, Postgres)

Ability to write Advanced SQL Queries with tools like SQL Developer

Exposure to performance tuning methods and designing for resiliency

Exposure to Cloud; AWS, Azure, Cloud Foundry, Docker

Monitor infrastructure, servers, middleware, databases, and batch jobs.

Aggressively respond to service requests from business partners facing support teams, Operations, Risk/control partners, etc.

Troubleshoot environment, data control and operational issues.

Create and Maintain documentation to ensure knowledge accessibility.

Automate and streamline process using scripts and scheduling tools.

Liaise with other application support teams and internal/external business and technical partners.

Provide ad hoc and on-demand reports.

Perform timely escalation of critical issues and proactively identify patterns of recurring issues to improve production stability.

Lead problem resolution and conduct root cause analysis and establish processes that will help incident prevention.

Participates in the Incident and Problem Management processes as a resolver accountable for root cause analysis, resolution and reporting.

Ensures that all production changes are processed according to Change Management policies and procedures.

Ensures that appropriate levels of Quality Assurance have been met for all new and existing products.

Support Sustained Resiliency, Disaster Recovery, and High Availability events.

Incident Management:
Coordinate incident management coverage, to ensure appropriate coverage.

Call facilitation, coordination and communications during critical outage situations.

Call documentation, queue management, ticket analysis and interface to impacting lines of business for incident impact analysis via the Production Assurance process.

End to end view of issues for objectivity.

Influence senior technology leads across organizations to ensure timely resolution of incidents

Problem Management:
Participate and ensure RCA (root cause analysis) activities on client impacting incidents are executed and action items are assigned / completed.

Provide expertise and support during critical incidents, interfacing with all impacted groups to better manage the message.

Chronic issue coordination and leadership.

Guidance to all staff involved and vendors in driving a coordinated approach for results.

Proven experience in incident/problem management with a good understanding of any of the tools used for this purpose.

Understanding of SRE concepts and a proven experience working on automation or application development using any programing language.

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.

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