Strategic Services Analyst, Spanish Merchants (Fluent in English and Spanish) Job Vacancy in Visa Lehi, UT 84043 – Latest Jobs in Lehi, UT 84043 – updated today

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Company Name : Visa
Location : Lehi, UT 84043
Position : Strategic Services Analyst, Spanish Merchants (Fluent in English and Spanish)

Job Description : Company Description
Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.
When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.
Join Visa: A Network Working for Everyone.

Job Description
Purpose
The Strategic Services Analyst (SSA) is an integral part of the Client Support Team, responsible for ensuring we are delivering exceptional client services as well as going above and beyond for our merchants. The role entails researching and providing analysis on decisioned orders to improve overall quality of Screening Management as a service.
This postholder will also have responsibility for creating and managing training material and upskilling members of the wider order screening team as well as new joiners, communicating changes in merchant’s processes during team meetings or through presentations to smaller groups.
As a first point of escalation, the occupant of this role will be responsible for answering queries from clients seeking further clarification or justification around decisions that have been made, utilising their extensive knowledge and experience of the fraud landscape. This position is to provide primary support to the Spanish merchants.
Principle Responsibilities

Removed from schedules and reviewing incoming orders in Tiers to allow time to focus on project deliveries, however, SSA will be responsible for Running SMART as needed.
Analyze and create reporting on Chargebacks and False Positives, currently including ITX FP, MAS and CB Reports with long term plans for expanding into all top SM Merchants
Liaise with other departments to help our merchant base lower online fraud levels such as QA, MRAs.
Fraud SME for the broader team.
Delivery of MAS/CB Services
Support and Delivery of Proof of Concepts (POCs)
Launch Squad- Onboarding of new merchants
Tier Ownership
Queue Management
Managing existing merchant relationship
Create and manage training content and upskilling including Virtual/e-learning training development, podcasts and other inventive ways to train teams

Organizational Scope

Communicate with the global screening management team to discuss fraud trends and activities.
Training and mentoring members of the wider order screening team.
Liaising with internal teams regionally regarding fraud trends, suspect orders and customer queries.

Key Competencies

Committed to service excellence and added value through taking a proactive interest in client needs and works in partnership with them to achieve their aims
Contributes effectively to achievement of organisational vision through teamwork, employing open communication channels and sharing information to achieve a common objective
Continually improving through personal development and champions new ways of doing things
Makes a positive impact by executing on commitments to consistently deliver results alongside building support, commitment, and respect from others by demonstrating professionalism, integrity and expertise
Achieves results by driving self and others to achieve results and surpass goals using sound processes. Works across boundaries and in partnership with others to achieve goals.
Demonstrates resilience, able to respond quickly to adapting organisational needs while continuously role modelling company values
Generates and shares interesting/new ideas and insights to stimulate discussion and thinking
Provides the energy and drive to identify and create opportunities for new and innovative ways to meet client needs
Researches industry best practice and trends, applies this to own role to stretch thought boundaries
Able to quickly assimilate key information, quickly applies new knowledge
Participates in creative workshops or knowledge sharing opportunities
Understands and demonstrates the importance of sharing knowledge

Qualifications

Basic Qualifications

2 or more years of work experience with a Bachelor’s Degree or an Advanced Degree (e.g. Masters, MBA, JD, MD, or PhD)
MUST speak fluent English and Spanish have excellent organization and time management skills, ability to work under pressure with autonomy
Ability to work well in a team environment, explaining complex processes to other team members in a simple and easy to understand manner
Excellent customer service skills
Excellent verbal and written communication skills for presenting to all levels (executives, reviewers, leadership)
Must be a quick learner, able to pick up new processes and procedures with ease
Ability to function effectively in a fast-paced, ever changing work environment with multiple priorities
Expert in online fraud and chargebacks
Ability to articulate concepts and ideas to a broader audience, sometimes on a global level
A self-starter who is able to work autonomously in the role

Preferred Qualifications

3 or more years of work experience with a Bachelor’s Degree or more than 2 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD)
Experience working in an office environment
Graduate Calibre or equivalent

Flex Work Arrangement: This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office two days a week, Tuesdays and Wednesdays with a general guidepost of being in the office 50% of the time based on business needs.

Additional Information

Visa has adopted a COVID-19 vaccination policy to safeguard the health and well-being of our employees and visitors. As a condition of employment, all employees based in the U.S. are required to be fully vaccinated for COVID-19, unless a reasonable accommodation is approved or as otherwise required by law.
Work Hours: Varies upon the needs of the department.
Travel Requirements: This position requires travel 5-10% of the time.
Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

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