Support After Sales Executive Job Vacancy in Hypro Group Bavdhan, Pune, Maharashtra – Latest Jobs in Bavdhan, Pune, Maharashtra
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Company Name : Hypro Group
Location : Bavdhan, Pune, Maharashtra
Position : Support After Sales Executive
Job Description : Functional Area: Support After Sales
Job Type: Full Time
Job Location: Bavdhan (Pune)
Job Profile: Executive
Experience: 4-6 years
Qualification: B.E(Mech)
Relevant Field: EPC (Project based) company in Process Field
Date: 25 Aug 2021
Role
Support After Sale & Service
Job Responsibilities:
Complain register
Complaint acknowledgment
Complaint evaluation, check FAQ, troubleshooting history of a similar complaint
Circulation of complaint internally to relevant department / Sub supplier
Action plan for complaint resolution
Proposals to be sent to the customer
Monitor timelines as agreed
Monitor sub-suppliers activities for supply or services and keep customers updated time to time
Customer visits and inquiry generation for preventive maintenance
Annual spares requirement analysis and forecast for the year
Complaint resolution summary and its log
Expertise to be developed for maintenance
Intimation mails to the customer for preventive maintenance of supplied plants
Data of all supplies made to the customer and their O & M Manuals
ISO System implementation and updation
SAP material database and its updation, SAP Implementation
Data management system implementation and vigilance
AMC Contracts structure design, proposal
Training Contracts structure design contents proposal
Identify locations for most demanding after-sales visits
Propose locations for local representation
Education & Experience
B.E Mechanical having 4 to 6 yrs of experience
Preferred Industry background–EPC (Project Based) companies in the process field
Knowledge/Skills
Ability to multi-task, and adjust priorities
Proficiency with MRP/ERP/SAP systems & Microsoft Office
Good communication skills
Presentable, Sensible, Ethical, Hard Worker
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