Support Analyst Job Vacancy in Key2Act Rosemont, IL 60018 – Latest Jobs in Rosemont, IL 60018 – updated today

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Company Name : Key2Act
Location : Rosemont, IL 60018
Position : Support Analyst

Job Description : About Us
We believe in a sustainable future for people, buildings and a better planet. Key2Act (K2A) is an award-winning software as a service (SaaS) company that is continuously innovating to solve customer problems in the smart building and field service & construction management industries. Our Signature software suite is the unmatched industry leader in the Microsoft Dynamics GP field service and construction markets. We’ve recently introduced our building analytics platform called BOB, the world’s first Building Optimization Broker, to help our customers reduce energy, improve comfort and more. Join us and meet BOB + Signature! www.k2a.com
About the Role
Key2Act has a 24-year history in the buildings services industry. Throughout the years we have acquired businesses to offer incremental value to our existing base of over 600 customers globally. Because of this, we have become one of the leaders in the Building Analytics space and work with some of the largest mechanical services providers throughout North America. With all the success we need to grow our team.
OUR CULTURE
Each employee has maximum autonomy with accountability. They maintain a healthy work-life balance, with the need to meet goals. We believe in diversity. Not just because it is the right thing to do, but because we believe that diversity produces better team decisions. We do not discriminate based on age, but we do demand that everyone – regardless of age – thinks young.
We do not have bosses. We have leaders and contributors. Leaders make sure we have the best people in the field, and they mentor and teach. Contributors get the actual work done and determine each win or loss. Leaders are responsible for the overall record of the team.
What You’ll Do

Contribute to the achievement of the Customer Support Department’s goals
Demonstrate the corporate values in all interactions
Establish and follow through with personal development goals to support the success of the company and personal growth
Seek to improve operational efficiency in the position as opportunities present
Serve as primary client contact regarding incoming support incidents
Manage and resolve incoming customer support incidents that may consist of customer application questions or problems in the areas of setup, product functionality, testing, troubleshooting, and bugs/enhancements
Escalate support incidents to internal teams as required
Follow through to obtain status updates
Facilitate issue resolution by being a liaison between our Customers and Internal Teams
Ensure Key2Act compliance with contractual service level agreements
Communicate status of support incidents timely to clients and internal parties as needed
Document issues promptly and accurately
Complete time tracking
Keep up to date on the latest technology around our integrated products
Continue to increase individual skills which aid in the support of our products
Participate in the creation of Knowledge and problem report documentation
Participate in knowledge sharing and problem solving with fellow team members
Help test major releases, service packs, and hot fixes as part of quality assurance
May also participate in small to medium size support projects relating to overall support/company objectives
Other duties as assigned

What You Need

Associate’s or Bachelor’s degree in Computer Science, Software, Engineering or Building Automation Engineering, or equivalent work experience required
Minimum of 1 year of experience in a technical customer support environment or relevant customer facing role required
Prior call center experience is desirable
Basic knowledge of one Key2Act core solutions and basic understanding of extended products in their area of expertise
Knowledge of HVAC Systems desirable
Familiar with BACnet protocol and Tridium’s Niagara framework desirable

Benefits

Full benefits package includes, medical, dental, vision, 401k with employer match, flexible spending
100% Company paid life insurance / accidental death/ dismemberment coverage (AD&D), short term disability, and long term disability
Paid holidays and paid time off

Job Type: Full-time
Pay: $65,000.00 – $75,000.00 per year
Benefits:

401(k)
401(k) matching
Dental insurance
Flexible schedule
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Retirement plan
Vision insurance

Schedule:

Monday to Friday

Ability to commute/relocate:

Rosemont, IL 60018: Reliably commute or planning to relocate before starting work (Required)

Education:

Bachelor’s (Preferred)

Experience:

Customer service: 1 year (Preferred)

Work Location: One location

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Post Tags : , Rosemont, IL 60018, jobs in Rosemont, IL 60018, Support Analyst jobs in Rosemont, IL 60018

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