Support Center Representative Job Vacancy in McDonald’s Corporate Oak Brook, IL – Latest Jobs in Oak Brook, IL – updated today

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Company Name : McDonald’s Corporate
Location : Oak Brook, IL
Position : Support Center Representative

Job Description : Refer A Friend
Company Description
McDonald’s is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily. As the global leader in the food service industry, our legacy of innovation and hard work continues to drive us.
From drive thru updates to delivery to mobile order and pay, we are innovating quickly and growing. Joining McDonald’s means thinking big and preparing for a career that can have influence around the world.
At McDonald’s, we see every day as a chance to create positive impact. We lead through our values centered on inclusivity, service, integrity, community and family. From support of Ronald McDonald House Charities to our Youth Opportunity project and sustainability initiatives, our values keep us dedicated to using our scale for good: good for our customers, people, industry and planet. We also offer outstanding benefits including a sabbatical program, tuition assistance and flexible work arrangements.
We are an equal opportunity employer committed to the diversity of our crew members, staff, operators, and suppliers. We promote an inclusive work environment that creates feel-good moments for everyone. We are interested in people who enhance our company culture: Does this role interest you? We encourage you to apply even if you don’t meet every single requirement.
Job Description
This Support Center team serves as the intake function for all documented requests and begins the systematic workflow to get the requests to the appropriate team for processing. The organization as a whole is focused on delivering exceptional customer service and results in a timely, high quality and accurate manner while ensuring adherence to internal controls. The Payroll Department is part of the Finance Team within McDonald’s Global Business Services organization. Global Business Services (GBS) provides full hire-to-retire services such as onboarding, payroll, and benefits processing for over 80,000 employees located in the US and Canada. GBS is committed to delivering 100% Customer Satisfaction.
Responsibilities :
Incoming Mail: Facilitate inbound and outbound mailing process including opening, sorting, and preparing mail for scanning such as payroll forms, invoices, and checks. Research of misdirected mail and ensure proper processing to correct location. Endorse and prepare incoming checks for deposit and scanning. Upkeep mail inventory and work with supervisor to order supplies as needed.
Automated Employee Letters: Process and mail letters generated from our automated systems. Teamwork: Must have Ability to learn quickly and communicate effectively with multiple teams to ensure that all daily, weekly, and monthly deadlines are met.
Customer Service: Excellent customer service skills are
Qualifications
Basic Qualifications:
High school diploma or equivalent required
2+ years of office experience
1+ year(s) of customer service experience in a professional/business setting
Preferred Qualifications:
Some College preferred
Data entry processing experience preferred, but not required
Excellent data entry skills with high level of accuracy
Strong problem solving, organizational, analytical and customer service skills
Excellent oral and written communication skills
Proven ability to get results in a fast paced environment
Ability to work individually and cooperatively as a member of a team
Ability to manage conflicting priorities while meeting deadlines
Aptitude towards technology and applications including Microsoft Office
Ad Hoc projects as needed
Additional Information
McDonald’s is committed to providing qualified individuals with disabilities reasonable accommodations to perform the essential functions of their jobs. Additionally, if you (or another applicant of whom you are aware) require assistance accessing or reading this job posting or otherwise seek assistance in the application process, please contact recruiting.supportteam@us.mcd.com
McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Nothing in this job posting or description should be construed as an offer or guarantee of employment.

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