Support Engineering Manager, Amazon Devices and Services Job Vacancy in ADCI – Tamil Nadu Chennai, Tamil Nadu – Latest Jobs in Chennai, Tamil Nadu
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Company Name : ADCI – Tamil Nadu
Location : Chennai, Tamil Nadu
Position : Support Engineering Manager, Amazon Devices and Services
Job Description : Bachelor’s degree in Computer Science, Engineering or related technical discipline
7+ years of Software/Systems Engineering experience
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1+ years of experience in hiring, building, and supervising high performance teams.
An understanding of programming/scripting (Java or C++, Perl, Python or shell scripting)
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In-depth understanding of monitoring and reporting support metrics
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Excellent written and verbal communication skills with the ability to present complex technical information in a clear and concise manner to executives and non-technical leaders.
Job summary
Imagine being part of a global team, where your ideas and contributions have the potential to delight millions each day. Envision working on bleeding-edge consumer-facing products where you influence and are a critical part of decision making processes. Amazon Devices & Services team provides that opportunity and is looking for a Support Engineering Manager to manage team of support engineers working with external developers for our device and app experiences for our customers.
Key job responsibilities
As an Support Engineering Manager, you will provide exceptional leadership and management for a staff of Support Engineers who provide technical support for multiple products and platforms across partners including feature integration, new app launch support and operational excellence to improve time-to-resolution and reporting. The Support Engineering team comprises of world class engineers with technical skills blending systems and software engineering.
We are looking for a technical manager with experience managing software engineering support team or equivalent and a track record of driving projects to improve business/customer service support-related processes and the technical support experience. A successful candidate will be an experienced technical manager who is willing to take on a challenging space, has a strong metrics focus, has strong customer focus and ability to lead multi-functional teams and loves a fast-paced environment. If you fit the profile we would love to talk to you.
Responsibilities include direct management of a team of 9+ support engineers, process and service improvements, monitor and improve day-to-day operational efficiency, planning, some project management for software within the team, enhancing and maintaining a best-of-class engineering team, and management of resources across teams. The role also involves driving smaller scope development projects and building custom tools.
About the team
Our team enables app and game developers throughout the world to thrive on Amazon entertainment devices, with products spanning across the categories of streaming media players, smart TVs, tablets, and multi-modal devices. Our team requires leaders who move quickly, have an entrepreneurial spirit and an unrelenting tenacity to get things done, and are capable of solving complex problems.
Strong metrics and a focus on operational excellence.
The ability to hire and develop great people
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The ability to handle multiple competing priorities in a fast-paced environment
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Technical aptitude to quickly grasp complex technical issues and communicate directly with technical teams.
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A proven track record of taking ownership and driving results on technical projects.
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