Support Product Owner Job Vacancy in IsoTalent Salt Lake City, UT – Latest Jobs in Salt Lake City, UT – updated today

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Company Name : IsoTalent
Location : Salt Lake City, UT
Position : Support Product Owner

Job Description : Support Product OwnerOur client is seeking a self-motivated Support Product Owner to join their team in Cottonwood Heights, Utah. This position may have hybrid work options, depending on the candidate. Do you have excellent interpersonal, presentation, organization, and facilitation skills? Do you have proven discipline to work independently in a dynamic, fast-paced environment? Are you an adaptive and flexible team player with the ability to handle complex business rules and data sources, looking to support a global organization in the travel industry? If you want to make a real impact in your career, this may be the perfect Support Product Owner job for you. Keep scrolling to see what this company is all about. “Use your passion and creativity to help shape the future of travel, solve critical business challenges, and contribute on a global scale.”
The Perks!

Great compensation: $80k-$100k, DOE
401k with a dollar for dollar match up to 6%
14 paid holidays, 3 floating holidays
3 weeks PTO
9 Sick days
Health benefits
Dental/vision
Hybrid working model

A Day in the Life of the Support Product OwnerThis role will own the support process for both the Travel Commerce and Loyalty teams. This position will collaborate with development teams, customers, Accenture SUS, and other stakeholders to identify and provide solutions for complex customer issues. This role calls for technical, functional, and business understanding of the supported products. This person will be the main point of contact for all customer support issues for the Travel Commerce and Loyalty products.
Responsibilities include:

Triage customer support issues for severity and customer impact
Problem-solve and troubleshoot issues, including remoting into customer environments
Run daily support team stand-up meetings
Collaborate with support team resources across multiple time zones
Understand how customers are using our products
Provide proactive and frequent communications to customers and internal stakeholders regarding progress and expected timelines for resolution
Log updates in designated support ticket systems
Perform regular ticket analysis of recurring issues
Perform product validation testing of functionality
Develop support team performance metrics

Qualifications of the Support Product Owner

Bachelor’s Degree or above preferred
Experience using SQL to view database data
Experience reading JSON, XML, or other API specifications
Experience locating and parsing system logs and system performance artifacts
Experience remoting into customer environments
Experience with the application of software development methodologies (agile, scrum, etc.)
Fully proficient in Microsoft Office Suite, including Word, Excel, and PowerPoint
Be able to effectively communicate functional capabilities of software products
Ability to work directly with customers, developers, and other stakeholders on-site and off-site
Excellent verbal and written communication skills

About the CompanyWe’ve been transforming the world of travel since 1993, delivering game-changing technology that supports some of the most innovative airlines and rail carriers around the world. We offer proven solutions to help clients grow their business, reduce costs, capture new revenue sources and connect with digital customers and business partners. We have over 500 employees in offices in North America, Europe, Asia, and Australia. We have a wide range of careers and opportunities that let you do what you do best, every day. And our fun, casual and fast-paced environment gives you the space to grow personally and professionally alongside other industry pioneers.
Come Join Our Support Team!
Job Type: Full-time
Pay: $80,000.00 – $100,000.00 per year
Benefits:

401(k)
Dental insurance
Health insurance
Vision insurance

Schedule:

8 hour shift
Monday to Friday

Ability to commute/relocate:

Salt Lake City, UT: Reliably commute or planning to relocate before starting work (Required)

Education:

Bachelor’s (Preferred)

Experience:

SQL: 1 year (Preferred)
JSON: 1 year (Preferred)

Work Location: Multiple Locations

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Post Tags : , Salt Lake City, UT, jobs in Salt Lake City, UT, Support Product Owner jobs in Salt Lake City, UT

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