TAC Support – Tier-1 Job Vacancy in Incedo Pune, Maharashtra – Latest Jobs in Pune, Maharashtra

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Company Name : Incedo
Location : Pune, Maharashtra
Position : TAC Support – Tier-1

Job Description : Company Overview Company Overview

Incedo is a US-based consulting, data science and technology services firm with over 2,500 people helping clients from our six offices across US and India. We help our clients achieve competitive advantage through end-to-end digital transformation. Our uniqueness lies in bringing together strong engineering, data science, and design capabilities coupled with deep domain understanding. We combine services and products to maximize business impact for our clients in telecom, financial services, product engineering and life science & healthcare industries.
Working at Incedo will provide you an opportunity to work with industry leading client organizations, deep technology and domain experts, and global teams. Incedo University, our learning platform, provides ample learning opportunities starting with a structured onboarding program and carrying throughout various stages of your career. A variety of fun activities are also an integral part of our friendly work environment. Our flexible career paths allow you to grow into a program manager, a technical architect or a domain expert based on your skills and interests.
Role Description
Role and responsibilities

Provide technical support for network issues via phone calls, email, webex and CRM.
Troubleshoot issues, restore network services with confirmed resolutions, and update with the results.
Update issues in timely/kindly manner
Support Window – Monday – Friday, 7:30 AM – 2:30 PM IST; Sat – Sun, 7:30 AM – 3:30PM IST
Weekend rotation after training
Holiday rotation
We are looking for TAC ENGINEERS to support our client product line. Their primary product is Application Delivery Controller which is a Layer 7 loadbalancer. Plus, there are sub modules like TPS, SSLi, DDoS, WaF & CGN which you would be supporting too. This is pure TAC support role for the above products

Technical skills requirements

Solid understanding TCP/IP protocols in depth, familiar with protocols of VLAN, Routing and Forwarding, TCP, UDP, SSL, HTTP, DNS and etc.
Networking problem solving and troubleshooting skills
Mandate Certification: CCNA R&S or Security
Experience/Knowledge on Load balancer (Prefer F5/Citrix) is an advantage
Os: Linux/Window – is an advantage
Tool: SFDC (Salesforce)/Jira]

Nice-to-have skills

Experience in debugging and troubleshooting network appliance
Experience configuring network devices such as switch, router, firewall, VPN gateway, etc.
Familiar with Linux environment and testing tools for network devices.

Qualifications

Should have 2-3 Yrs of relevant experience. Fluent written and spoken English skills, able to use English to communicate with worldwide peers.
Bachelor’s degree above in Computer Science or Engineering discipline

Company Value Company Value

We are an Equal Opportunity Employer. We value diversity at Incedo. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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