Technical Support Representative Job Vacancy in Mandilak Abu Dhabi – Latest Jobs in Abu Dhabi – updated today

Are you looking for a New Job or Looking for better opportunities?
We got a New Job Opening for

Full Details :
Company Name : Mandilak
Location : Abu Dhabi
Position : Technical Support Representative

Job Description : Location: Abu Dhabi – Department: Technical Support Representative
BASIC FUNCTION
Answers customer calls to provide technical assistance and troubleshooting with the entire Stryker Communications product line.Will initiate RMA’s and follow on customer support as needed based on initial troubleshooting performed.Opens Trouble Tickets/Service Requests Enters customer issues data and information into computer based data tracking system.
RESPONSIBILITIES
Answers phones within prescribed standards to achieve desired customer satisfaction levels of support.Enters information into Oracle based modules pertinent to Technical Support and Customer Service needs.Documents process of technical support form initiation of call through problem resolution of situation including all quality records involved.Keeps team members and supervisor informed of issues requiring FDA notification and MDR reporting.Responsible for compliance with standard written procedures and quality documentation of company policies and documentation of the Technical Support department.Will train new personnel in one on one settings.Work on projects relating to the Technical Services department.May manufacture test equipment or fixtures for field use.Other duties as assigned by manager.Has the independence and authority to perform required tasks to ensure all provisions of the quality system are met.

This post is listed Under Jobs in general jobs

Post Tags : , Abu Dhabi, jobs in Abu Dhabi, Technical Support Representative jobs in Abu Dhabi

Disclaimer : Hugeshout works to publish latest job info only and is no where responsible for any errors. Users must Research on their own before joining any company