Tour Specialist Job Vacancy in The Walt Disney Company (Corporate) Glendale, CA – Latest Jobs in Glendale, CA – updated today
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Company Name : The Walt Disney Company (Corporate)
Location : Glendale, CA
Position : Tour Specialist
Job Description : Disney Corporate Creative Resources (DCCR) is a full-service department for special event production, editorial, video, graphic design, web development, social media, communications planning and other special services that manages projects on an integrated basis on behalf of internal Disney corporate clients. DCCR also manages the official tour of the Walt Disney Studios including development & design, collateral, host training and operations. The official tours are year-round that includes a “backstage” peek of the Walt Disney Studios Lot facilities and significant locations from the 70 year history of the lot. The tours are guided and limited to small groups requested by internal lines of businesses, Disney loyalty and fan targeted departments, and other areas. DCCR’s support of the tour program is expanding in 2019, so consistent and expert tour guides are needed to fulfill the ongoing demand.
Responsibilities :
Be subject matter experts on the history of The Walt Disney Company, specifically with the historical significance and evolution of the Walt Disney Studios lot
Stay current with and have a thorough understanding of the Disney portfolio of brands and announced projects (i.e. – upcoming movie releases, company news, etc.).
Thoroughly study and know all tour guidelines, scripts, collateral and content. Stay current with any changes to operations or content
Communicate in advance with tour guests to confirm tour logistics, schedules and other important information
Handle all security clearances, safety and parking instructions for tour guests
Be able to troubleshoot and be flexible with unexpected changes
Ensure all tour collateral is distributed to guests accordingly
Partner with DCCR leads on any changes to assigned tour based on timing constraints of guests, available locations, and weather related limitations
Be a positive spokesperson for Disney with an upbeat spirit and engaging guest-facing interactions
Professional demeanor with a strong guest-facing skills. Be able to positively articulate and interact with all Disney stakeholders, operating partners, tour guests and VIPs
Support special event projects as requested/needed when there is downtime with tours
Share in duties of scheduling of guides & tours, identify date conflicts & opportunities, and ensure accuracy of tour bookings by various requestors
Basic Qualifications :
Passion for Disney
Professional and/or casual guest-facing experience preferred in the customer service and entertainment industry
Required Education :
High School Diploma
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