User Support Partner Coordinator Job Vacancy in TikTok Los Angeles, CA – Latest Jobs in Los Angeles, CA – updated today

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Full Details :
Company Name : TikTok
Location : Los Angeles, CA
Position : User Support Partner Coordinator

Job Description : TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Mumbai, Singapore, Jakarta, Seoul, and Tokyo.

About the Team
The User Support Partner Coordinator will report to the User Support Partner Manager and will support the Operations of the Support team with the goal of providing TikTok users a superior experience. This is the role for you if you are deeply passionate about user support, are counted on as an organized and efficient leader in your current user support role, if you’re a planner, work well under pressure, and are interested in continuing your career in the world of support. You like moving quickly, and you believe in the power of TikTok.

Responsibilities

Effectively manage the relationship and performance of partner sites through motivational leadership. Set clear expectations, hold your teams accountable to executing against them, provide ongoing feedback, and real-time coaching.
Create a collaborative and highly productive work environment for a diverse team through clear communication, process implementation, and a healthy dose of fun.
Set objectives and key results on a bi-monthly basis to guide your work towards meeting our team’s mission and business objectives.
Identify opportunities for improvement in the efficiency of our processes and the quality of our work. Effectively identify root causes and implement scalable solutions. Influence changes across global teams.
Collaborate with cross-functional teams and external vendors to ensure a safe, consistent, and ever-improving experience for our users.

Who You Are

User first. You cannot imagine a world in which you’re not working in a user support function. You prioritize the user in everything you do. You consistently immerse yourself in the user experience.
Cool, calm, and organized. You’re a systems thinker with a track record of managing multiple complex initiatives concurrently. You thrive in a fast-paced environment and constant change energizes you. You establish proactive processes to handle known and unknown changes and consistently iterate upon existing systems.
Experienced learning and development expert. You use data and feedback to determine training plans, materials, and implementation to ensure a group of diverse team members can learn from it.
You motivate and inspire a diverse team. You achieve results with speed without sacrificing quality. You know how to create a sense of urgency and excitement. You work alongside the team, modeling ideal behavior.
Extraordinary communicator. You’re an expert at concise and empathetic communications tailored to your audience. Effective written communication is your superpower. You’re seasoned in communicating user feedback and needs to cross-functional stakeholders. You are proactive and solution-oriented.
Bachelor’s degree or equivalent work experience
4+ years experience in a user-focused customer service function with 2+ years of leadership or project management experience
Expert use of CRM software, Zendesk, Google Sheets/Excel
Strong analytical skills, attention to detail, highly self-driven and results-oriented
Excellent communication and presentation skills
Experience working with international partners in different time zones is a plus

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We believe individuals shouldn’t be disadvantaged because of their background or identity, but instead should be considered based on their strengths and experience. We are passionate about this and hope you are too.

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