1st Line Support Job Vacancy in KAMBI Philadelphia, PA – Latest Jobs in Philadelphia, PA – updated today

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Company Name : KAMBI
Location : Philadelphia, PA
Position : 1st Line Support

Job Description : 1st Line Support Engineer

Kambi’s IT Operations consists of more than 60 people working to ensure Kambi’s business can deliver twenty-four seven, all year round. We are dedicated to agile operations, and we use Kanban methodologies to support our efforts and end users along the road.

The Client Infrastructure Operations team operates within IT Operations. We are a dedicated group of 10 IT professionals, and we are currently searching for a passionate and professional individual to join the team.

The team

The Client Operations Infrastructure Team is responsible for all client operations at Kambi which includes a hybrid Office 365 environment, a variety of Microsoft on-premise servers and client computers. We work in a mixed environment with Windows, OS X and Linux computers. The team currently consists of 10 members split between the Stockholm, Manila, Bucharest, Philadelphia and London offices.

Our goal is to provide first class support to our end users and to ensure that user experience is as intuitive, smooth and user friendly as possible. We ensure that new functionality is rolled out and implemented with speed and precision and provide user training sessions and documentation.

The role

You will be based in Philadelphia and work as part of IT Operations. Most of your daily work will be to support local users and ensure our systems are fully functioning. Remotely collaborating with the team on issues, providing support to other offices and remote users will also part of your daily work tasks.

As part of the Client Operations team, you will be required to create and maintain internal documentation including end user procedures and how to guides.

We want you to:
Be curious and passionate about IT infrastructure
Organized and flexible
Love to help other people and be a great communicator
Place a very high regard towards professionalism in the workplace
Comfortable working independently towards common team goals

You should have experience in the following:
Windows 10 operating systems
Remote IT troubleshooting
1st and 2nd line support

You may also have knowledge about:
Windows Server 2012R2/2016
Powershell scripting
Exchange online
MS teams
Basic Network technology and design
O365 and Azure
PC and Server Hardware

We offer you:
A place in a fast-growing company with lots of space to develop
An environment where your ideas are listened to and being taken seriously
To be part of a team that values professionalism and having fun
Opportunities to travel

You’ll like Kambi if you:
Thrive in a yet high paced work environment
Do not require constant supervision
Aren’t afraid to speak your mind
Have high expectations of yourself and your peers
Think business value delivered is what defines great operations

If you would like to be part of a global dedicated team, please apply with a CV and cover letter.

About Kambi

Kambi Group plc is a leading B2B provider of premium sports betting services to licensed gaming operators. Our services provide an end-to-end solution for operators wanting to launch a standalone Sportsbook or bolster their existing offering with an innovative sports betting product. From front-end user interface to customer intelligence, risk management and odds compiling, all built on our in-house developed software, we strive to deliver the ultimate service and solution to our partners.

Our vision is to create the world’s leading sports betting experiences, together with our partners.

With offices in Malta (HQ), Bucharest, London, Manila, Sydney, Uppsala and Stockholm and together with over 1000 passionate and highly skilled people; Kambi live and breathe sports betting. It is in everything we do. From delivering a premium service to our operators, to creating an entertaining experience for the end user; we are unwavering in our mission to create the worlds’ leading sports betting experience.

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