Activation Officer-BRANCH BANKING-CMS Job Vacancy in Kotak Mahindra Delhi, Delhi – Latest Jobs in Delhi, Delhi – updated today
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Company Name : Kotak Mahindra
Location : Delhi, Delhi
Position : Activation Officer-BRANCH BANKING-CMS
Job Description : Job Profile
Activation team members are expected to help Corporate/CA customers on “How to use the Cash Management platform”.
This requires meeting customers, understanding bottlenecks/service issues, resolving all such issues and helping customer on how to use & increase the usage of technology to process the transactions
This team will be supporting all the verticals under Consumer & Commercial Bank, which includes Branch Banking, Priority, Wealth & TACS – RI clients.
Job Role:
Understand customer requirements & train the customers on usage of Cash Management Platform
Interaction with existing CMS customers to understand the technical requirement for system integration for TBG products/services
Support Consumer & Commercial Bank customers for modification/service related queries.
Help channels in giving demonstration of our system to existing as well as prospective clients.
Monitor, push & ensure the productivity of other activation channels
Interact with Implementation team, setup team & operations to ensure customer is served as per agreed TAT
Understand specific MIS requirement of the customers and arrange to deliver reports accordingly.
Prepare the MIS & MIS analysis on assigned customer portfolio
Increase product penetration & work on customer feedbacks
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