Airport Operations Support Job Vacancy in Avelo Airlines Houston, TX 77046 – Latest Jobs in Houston, TX 77046 – updated today

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Company Name : Avelo Airlines
Location : Houston, TX 77046
Position : Airport Operations Support

Job Description : *APPLY ON COMPANY’S WEBSITE: https://recruiting.paylocity.com/recruiting/jobs/Apply/875230/TEM-Enterprises/Airport-Operations-Support
Purpose: Airport Operations Support Assists our Airports by being the SME for process and systems questions. The Airport Operations Support team assists Airports and are the advocate for our Customers during irregular operations (IROPS). Airport Operations Support resides in the Operational Control Center (OCC) at the Avelo Support Center.
Outcomes and Responsibilities and Performance Measures
1) Airport Operations Support has superior knowledge of all Avelo Airport Operations processes and procedures and supports the Airports team by assisting with questions and processes as required.
· Airport Crewmembers’ calls/messages receive a response within 3 minutes.
2) Airport Operations Support is proficient in all Airport Operations systems including the Reservation and Departure Control System and supports the Airports team by assisting with reservation irregularities and check-in/boarding challenges. Airport Operations Support contacts the appropriate IT or business partner to resolve issues in a timely manner.
· System operational questions are answered immediately.
· System outages are communicated to the appropriate Crewmembers and resolved as soon as practical.
3) Airport Operations Support coordinates all Airport activities during IROPS:
· Communicates pertinent information from Dispatch/Maintenance Control to the affected airports in a timely manner.
· Advises dispatch of all airport challenges relating to the IROPS.
· Acts as the Customer advocate by developing a plan with dispatch for the best Customer outcome in the given circumstances.
· Ensures timely announcements are made in affected airports by monitoring the appropriate Teams channel.
· Ensures Customers receive timely amenities such as food, water, snack provisions; hotel rooms; ground transportation as required.
· Initiates conference calls with Leadership if required in extreme circumstances.
· Communicates Customer Recovery requirements per the Customer Service Matrix to the Airports and the Customer Support Center (CSC).
· Communicates periodic updates to Operations Leadership.
· IROPS support is provided to airports
· IROPS are managed timely, and effectively.
· IROPS preparation and processes continually evolve.
4) Airport Operations Support works with OCC Managers and Airport Ops, Flight Ops, Inflight, Maintenance and the CSC to continually improve processes to ensure the best possible outcome for our Customers.
· All departments work together for the best possible outcome for our Customers.
· Development of processes to simplify and streamline IROPS.
· Communication across all Operations departments.
· Decisions on Customer Recovery efforts during IROPS.
RequirementsFunctional Competencies
· Expert knowledge of airport operations and inter-departmental process flow.
· Ability to identify concerns or patterns and effectively problem solve while driving for excellence.
· Self-initiative and ability to work independently with little supervision.
· Excellent organizational skills and time management
Behavioral Competencies
· Strong communication, collaboration, and leadership skills to influence performance.
· Independent judgment and sound decision-making skills
· Demonstrate the ability to work through complexity to identify root causes and develop effective and simple solutions.
· Tenacious problem solving and continuous improvement mindset.
· Strong written and verbal communication skills.
· Foster and develop teamwork and leadership that embraces our company’s “Purpose, Values and Vision”.
Basic Requirements
· Flexible schedule to work a variety of shifts, including nights, weekends, holidays, and overtime.
· Frequent sitting and the ability to work in a high stress environment.
· Ability to work through multiple problems/solutions prioritizing and sequencing the execution of issues to manage and resolve them quickly and effectively.
Education / Experience Requirements
· Minimum of three (3) years of airline Airport Operations experience.
· Become qualified and remain current in all responsible disciplines within 30 days including Complaint Resolutions Officer.
· High School diploma (or equivalent)
· Valid driver’s license
· Ability to work without direct supervision.
May perform other responsibilities, as assigned. Responsibilities and duties may change when circumstances dictate. (e.g., emergencies, changes in workload, rush jobs or technical developments, etc.)
Job Type: Full-time
Pay: From $60,000.00 per year
Benefits:

401(k) matching
Dental insurance
Employee discount
Health insurance
Vision insurance

Schedule:

8 hour shift
Day shift
Holidays
Night shift
Overtime
Weekend availability

Supplemental Pay:

Bonus pay

COVID-19 considerations:We are asking all new Avelo Crewmembers to be fully vaccinated against COVID-19
Ability to commute/relocate:

Houston, TX 77046: Reliably commute or planning to relocate before starting work (Required)

Experience:

Airline Station Operations: 3 years (Required)

Shift availability:

Day Shift (Required)
Night Shift (Required)

Work Location: One location

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Post Tags : , Houston, TX 77046, jobs in Houston, TX 77046, Airport Operations Support jobs in Houston, TX 77046

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