Application Support Job Vacancy in Incedo Gurgaon, Haryana – Latest Jobs in Gurgaon, Haryana – updated today

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Company Name : Incedo
Location : Gurgaon, Haryana
Position : Application Support

Job Description : Company Overview Company Overview

Incedo is a US-based consulting, data science and technology services firm with over 2,500 people helping clients from our six offices across US and India. We help our clients achieve competitive advantage through end-to-end digital transformation. Our uniqueness lies in bringing together strong engineering, data science, and design capabilities coupled with deep domain understanding. We combine services and products to maximize business impact for our clients in telecom, financial services, product engineering and life science & healthcare industries.
Working at Incedo will provide you an opportunity to work with industry leading client organizations, deep technology and domain experts, and global teams. Incedo University, our learning platform, provides ample learning opportunities starting with a structured onboarding program and carrying throughout various stages of your career. A variety of fun activities are also an integral part of our friendly work environment. Our flexible career paths allow you to grow into a program manager, a technical architect or a domain expert based on your skills and interests.
Role Description
Role Description: Software Engineer -3A

This position primarily focuses on answering client support tickets escalated by our global client facing level 1 support teams; working closely with Dev, QA, Infra and OPS teams to investigate and troubleshoot complex client support cases. In addition to the usual responsibilities of a client services Analyst, the senior analyst will also help to direct and manage the daily operations in support of the client service Team lead. This position requires software support experience and familiarity of the finance market is preferred.

Role and responsibilities

Respond to client escalations which were initially investigated by the L1 team via SalesForce and Jira, investigate, troubleshoot, and provide a resolution within a timely manner.
Use SQL queries, UI access and logs tools to assist with your investigation.
Serve as both an escalation point and a subject-matter expert in the Traiana applications.
Answer L1 teams with questions regarding their escalations and General Traiana products functionality.
Effectively communicate and constantly follow up with the different teams: RnD, QA, OPS, Product and Infra regarding the escalated tickets.
Provide quarterly based training sessions to global the L1 team.
Assist NOC, connectivity and operations teams with client’s issues requiring specific business knowledge.
Constantly liaise with the relevant stake holders (dev, infra, ops) to enhance the team’s knowledge and learn new tools and technologies..

Technical skills requirements

The candidate must demonstrate proficiency in,

Strong analytical skills and ability to collate and interpret data from various sources
Ability to liaise with various internal groups (Product / Project Management, Development, Quality Assurance, IT)
Natural communication skills, ability to manage conflicts and relay a coherent message which will resonate to the client.
Work experience in an application support role – a must.
Ability to operate effectively in stressful situations.
Well-developed analytical skills
Experience with Volante tools
Database/DBA/Architect background
Knowledge of scripting languages
Software engineering background
Troubleshooting
Proven problem-solving skills
Hands on technical experience utilizing database tools, basic SQL knowledge.
Successfully communicate handover of issues between global regions.
Be flexible regarding hours including early morning coverage

Nice-to-have skills

Have experience of working in the Finance Industry.
Knowledge of the Financial OTC Derivative products (FX is a plus).
Awareness of Derivatives products and Trade Processing

Qualifications

3 to 5 years of work experience in systems or application development
B.Tech/B.E/M.Tech or MCA degree from a reputed university. Computer science background is preferred.
Shift Timings – 6 am to 3 pm / 12 pm to 9 pm IST

Company Value Company Value

We are an Equal Opportunity Employer. We value diversity at Incedo. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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Post Tags : , Gurgaon, Haryana, jobs in Gurgaon, Haryana, Application Support jobs in Gurgaon, Haryana

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