Associate-Customer service – Inbound Job Vacancy in Accenture Gurgaon, Haryana – Latest Jobs in Gurgaon, Haryana – updated today
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Company Name : Accenture
Location : Gurgaon, Haryana
Position : Associate-Customer service – Inbound
Job Description : Skill required: Customer service – Inbound – Service Desk Non-Voice Support
Designation: Associate
Job Location: Gurugram
Qualifications: BBA/BCom
Years of Experience: 1-3 years
About Accenture Operations
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services – all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 674,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do?
You will be aligned to our Financial Services, Banking, Insurance, and Capital Market vertical which is focused on helping clients with their operations & investment portfolios.
You will be working as a part of Customer service – Inbound team which is accountable to handle customer enquiries and provide correct and relevant information, assist in complaints resolution, cross sell products and generate leads to ensure customers have access to information and support 24/7.
This role is aligned to our Service Desk Non-Voice Support team which is responsible for recording, diagnosing, troubleshooting, resolving, or assigning incidents and service requests based on a defined scope of support. The team manages unplanned interruptions to restore normal service operations as quickly as possible for non-voice interactions like email, web, and chat.
What are we looking for?
We are looking for individuals who have the following skillset:
Contract Compliance and Execution
Contract management
Ability to perform under pressure
Detail orientation
Ability to establish strong client relationship
Strong analytical skills
Written and verbal communication
Roles and Responsibilities
In this role, you are required to solve routine problems, largely through precedent and referral to general guidelines
Your expected interactions are within your team and direct supervisor
You will be provided detailed to a moderate level of instruction on daily work tasks and detailed instruction on new assignments and the decisions that you make that would impact your work
You will need to be well versed with basic statistics and terms involved in the day to day business and use it while discussing with stakeholders
You will be required to help in the overall team’s workload by managing your deliverables and help the team when required
You will be an individual contributor as a part of a team, with a predetermined focused scope of work.
Please note this role may require you to work in rotational shifts.
BBA/BCom
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