Associate, IT Job Vacancy in RoundGlass Mohali, Punjab – Latest Jobs in Mohali, Punjab – updated today
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Company Name : RoundGlass
Location : Mohali, Punjab
Position : Associate, IT
Job Description : Associate IT at RoundGlass will deliver superior IT service and support for the organization. The technician will bring a customer focused approach to the role that assures that the team has technology built, configured, and maintained to ensure the maximum productivity. In this role, you will proactively collaborate and coordinate with other functions and confirm that IT services are functioning as designed.
The technician will need to be available to travel as needed to a variety of RG locations and off-site events, as well as occasionally be available to work outside normal business hour. This is a role well-suited to an ambitious professional, looking for the next step in their career. You will display a positive attitude with both internal and external customers, striving to always exceed expectations. You are able to make sound decisions and be a selfless team player and an enthusiastic proponent of change.
What you’ll do:
Receive and handle requests for service, following agreed procedures
Log incidents and service requests and maintains relevant records
Systematically interpret user problems and identify solutions and possible side effects
Act as the routine contact point, receiving and handling requests for support
Respond to a broad range of service requests for support by providing information to fulfill requests or enable resolution
Provide first line investigation & diagnosis and promptly allocate unresolved issues as appropriate
Who we’re looking for:
Bachelor’s in Technology (B. Tech) with 1-2 years of experience with basic administration on Enterprise backup systems, ticketing and monitoring systems
Ability to anticipate, identify and resolve complex issues
Demonstrated oral and written communication skills and ability to work cross functionally
Demonstrated ability to multi-task, perform in a fast-paced environment & respond quickly to situational needs as they arise
Experience in Windows Troubleshooting, Basic Networking, MS Azure preferred
Why RoundGlass:
RoundGlass was built on the vision that wellbeing should be at the very center of our life journey. We are not only reimagining how the world experiences wellbeing, but how companies (like our own) support the wellbeing of their people.
We’re a group of talented, socially-conscious, gritty, innovators using technology and human energy to create a vibrant wellness ecosystem. Together, we’ve built an amazing community and we are always looking for people who share our passion. To learn more, visit our Website, Facebook, Instagram and LinkedIn.
RoundGlass does not discriminate against race, color, religion, sex, sexual orientation, gender identity, gender expression, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law.
We rely on legitimate interest as a legal basis for processing personal information under the GDPR for purposes of recruitment and applications for employment.
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Post Tags : , Mohali, Punjab, jobs in Mohali, Punjab, Associate, IT jobs in Mohali, Punjab
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