Bi-lingual Viewer Experience Advocate Contractor Job Vacancy in Hulu San Antonio, TX 78229 – Latest Jobs in San Antonio, TX 78229 – updated today
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Company Name : Hulu
Location : San Antonio, TX 78229
Position : Bi-lingual Viewer Experience Advocate Contractor
Job Description : ATTENTION San Antonio Market, Hulu is hiring for their customer support team! **MUST LIVE IN SAN ANTONIO** FULLY REMOTE!
Hulu is a premium streaming TV destination that seeks to captivate and connect viewers with the stories they love. We create amazing experiences that celebrate the best of entertainment and technology. We are looking for great people who are passionate about redefining TV through innovation, unconventional thinking and embracing fun. It is a mission that takes some serious smart, intense curiosity, and determination to be the best. Come be part of the team that is powering play.
SUMMARY
Hulu’s Viewer Experience (Customer Support) team is seeking a Viewer Experience Advocate (Contractor) who will be an exceptional addition to our Viewer Experience team. As a Viewer Experience Advocate (Contractor) at Hulu, you will be the first point of contact for viewers and a critical brand ambassador. The right person for this role is enthusiastic at addressing our customers’ needs and ready to take on new challenges. If you are someone who enjoys delivering world class customer service, then this is a great role for you.
WHAT YOU’LL DO
Viewer Experience Advocates will assist viewers through phone and/or chat about account management, billing issues, content and basic site and application navigation
Provide account and application support to our viewers, specifically with regards to software functionality and troubleshooting of system configurations and network settings
Give accurate and real-time responses to viewer inquiries
WHAT TO BRING
High school diploma or GED REQUIRED, plus one or more years of experience in customer service
Experience using Windows Operating Systems, Microsoft Excel, Word and Google Docs
Strong written and verbal communication skills in Spanish
Excellent typing, phone, and computer navigation skills
The ability to use proper punctuation, grammar, and spelling in all written communications (both in English AND Spanish)
Good comprehension and documentation skills
Ability to navigate the Internet, email, and Instant Messenger
Familiarity with digital streaming services and devices
Have a positive, can-do attitude. You’re flexible and have no problem quickly switching gears to better accommodate the needs of our viewers or our team
Communicate effectively and professionally with others, from viewers to fellow advocates
Strong time management skills to ensure productivity in alignment with department standards
Value accountability across the board and take ownership of issues from start to finish
We are open 365 days a year (open holidays) with 24-hour support
Must have access to dependable transportation
NICE-TO-HAVES
Proficiency in the following tools: Microsoft Outlook, Chrome and Hulu.com website
Ability to maneuver effortlessly through various digital communication channels to provide viewers with prompt, courteous and accurate information
Be able to multi-task and have strong interpersonal skills
Demonstrates clear and concise communication
Maintains poise and professional attitude during high volume
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