Box Office Manager | Liacouras Center (Temple University) Job Vacancy in Spectra Philadelphia, PA 19121 – Latest Jobs in Philadelphia, PA 19121 – updated today

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Company Name : Spectra
Location : Philadelphia, PA 19121
Position : Box Office Manager | Liacouras Center (Temple University)

Job Description : Overview:

Company: OVG 360
Reports to: General Manager
Supervises: Ticket Sellers
Status: Full-Time; Exempt; Salary
Closing Date: Open until filled

Summary:
The Box Office Manager will control all ticket inventories and oversee the processing of orders and payment. Utilizing the venue’s ticketing software, he/she will create ticketing for events and financial reports; manage and participate in the development and administration of an annual budget; direct the forecast of additional funds needed for staffing, equipment, materials and supplies; direct and monitor expenditures. The Box Office Manager is responsible for the selection, training, motivation and evaluation of all Box Office personnel, and the management of all aspects of customer service related to internal and external customers. Responsibilities:

Build all events in the ticketing system, including seating manifests, price tables, holds/kills, discounts, pre-sales, etc…
Oversee all financial reconciliations in regards to daily reports, monthly reports, and event settlements
Maintain appropriate cash handling procedures, to include daily reconciliation of safe.
Manage all information being sent and posted through the ticketing system
Act as systems administrator for the ticketing system and liaison between staff, promoters, presenters and the facility
Responsible for system upgrades, occasional testing of new software and routine maintenance and troubleshooting
Prepare all ticketing reports for and work with tenants on system training and related premium ticketing services
Update and relay all box-office related event information to each individual department, promoter, and/or client
Investigate and resolve ticket-related issues
Responsible for the collection of all ticket monies, tracking of accounts payable/receivable and preparation of sales reports/ticket revenue updates
Work with sales and marketing departments to set up various ticket discounts and promotions
Oversee will call for all ticketed events, ensuring compliance to all relevant ticket laws
Process/fill approved charity tickets requests; document all complimentary tickets issued
Track attendance for all events, including pre-sales, walk-ups, promotions, discounts, etc.
Management of all aspects of customer service as it relates to both internal and external customers, enforcing
Direct the creation and control of fiscal budget for the Box Office department
Plan, organize, and coordinate the Box Office efforts for a public assembly facility, stadium, arena or convention center
Develop and implement comprehensive ticket sales programs
Plan, direct, and evaluate the work of others
Provide leadership for all Box Office personnel
Establish and maintain effective working relationships with internal/external customers
Analyze challenges, identify alternative solutions, project consequences of proposed actions and implement recommendations in support of organizational objectives
Communicate clearly and concisely both orally and in writing
Comprehend and make inferences from written sales materials
Work a flexible schedule as required, including days, evenings, overnight, weekends, and holidays
Exercise confidentiality and integrity upon handling personal and financial customer information
Perform other duties as assigned.
Qualifications:

Bachelor’s Degree from an accredited college or university with major coursework in business management, sports management, business administration or other related field
Minimum of 3 – 4 years of increasingly responsible box office/ ticketing experience, preferably with a sports facility, convention center, performing arts facility or other multi-purpose public assembly facility
Knowledge of operational characteristics, services and activities of stadium, arena, public assembly facility or convention center sales programs
Proficiency in Microsoft Office applications and word processing, spreadsheets, database, presentation, graphic design, PowerPoint and Internet software (strong Excel experience required)
Familiarity with ticketing software applications
Knowledge of terminology used in box office/sales settings
Knowledge of principles of budget preparation and control

EOE, DFWP

SPECTRA IS AN EQUAL OPPORTUNITY EMPLOYMENT EMPLOYER

Vaccination Statement:

We are committed to ensuring all of our buildings and office locations are the safest in the world for artists, teams, employees, and fans. Thus, Spectra requires full Covid-19 vaccinations of all employees, sub-contractors, and vendors.

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