BPS 1’B Process Associate (Blended Process- Customer service) Job Vacancy in Sopra Steria Noida, Uttar Pradesh – Latest Jobs in Noida, Uttar Pradesh – updated today

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Company Name : Sopra Steria
Location : Noida, Uttar Pradesh
Position : BPS 1’B Process Associate (Blended Process- Customer service)

Job Description : Sopra Steria is hiring Graduate Freshers/Experienced for Customer Service blended process
Required Qualification:-
Any Graduate Fresher or Experienced candidate can apply (Experience into Voice,chat & blended process upto 3 years).

Required Skillset:-
BPS Customer Service / Customer Handling experience, Excellent communication skills (spoken and written), Excellent computer proficiency, Comfortable with 24/7 working environment / Comfortable with Flexible-offs
Adept in MS Office (XL/Word)
Should have good Typing speed with accuracy as detailed below:

Utilities requirement threshold
Speed (WPM)
Accuracy (%)

Minimum
20
90%

Should not have limitations in regards to identifying colors ( no color blindness).
Immediate Joiners required

Role & Responsibilities:-
Manage both incoming and outgoing contact to and from our customers using all available methods of contact (email/letters)
Work actively as a team to achieve a top quartile position and performance is achieved consistently
Help manage and support all aspects of customer’s queries from move homes, billing, payment plan to meter exchange/exceptions
Help to support our continuous improvement & reduction in repeat contact (unwanted, wanted and associated complaints) month on month by ensuring timely processing of work with quality

Ensure we are delivering a first class customer service through proactive communication & resolution to customer queries
For any query, Connect with Priyanka Bisht (priyanka.bisht2@soprasteria.com).
Any Graduate Fresher or experienced candidate can apply.

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Post Tags : , Noida, Uttar Pradesh, jobs in Noida, Uttar Pradesh, BPS 1’B Process Associate (Blended Process- Customer service) jobs in Noida, Uttar Pradesh

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