Call Center Agent Job Vacancy in Neiman Marcus Phoenix, AZ – Latest Jobs in Phoenix, AZ – updated today

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Company Name : Neiman Marcus
Location : Phoenix, AZ
Position : Call Center Agent

Job Description : NEIMAN MARCUS GROUP
Neiman Marcus Group (NMG) has been the premier destination for luxury fashion and goods, superior service, and an elevated retail experience for more than a century. Today, 9,000 associates contribute to the success of NMGs brands: Neiman Marcus, Bergdorf Goodman, Last Call, and Horchow. There are 38 full-line Neiman Marcus stores in cosmopolitan markets across the United States and a sophisticated digital platform that attracts shoppers worldwide. Bergdorf Goodman operates two stores in landmark locations on Fifth Avenue in New York City and BergdorfGoodman.com, catering to loyal luxury customers globally. NMG also owns five Last Call stores and Horchow.com, an e-commerce site that offers premium furniture and home decor.

As as organization, NMG is on a transformational journey to become the preeminent luxury customer platform. NMG continues to deliver the best integrated customer experience and has evolved the business to succeed in the ever-changing retail landscape. NMG is a relationship business. What differentiates the organization from other luxury retailers are its unique assets: a strong store footprint, the most knowledgeable associates, an engaging online experience, solid brand partnerships, innovative digital and in-store experiences, the most loyal luxury customer base, and a strong balance sheet.

Our customers will always be at the center of everything NMG does. The company continues to reinvest in new technologies that enhance the customer experience. NMG meets customers where they are. NMGs goal is to offer customers a seamless experience across its stores, online, and remote digital selling.

NMGs priority is to develop a highly engaged and high-performing team where everyone belongs. The business attracts and retains best-in-class talent through unique offerings provided to associates in addition to standard employer benefits. These include an innovative way of working, associate discounts on merchandise, tuition reimbursement, associate hardship fund, and paid time off to volunteer, to name a few.

As part of NMGs Environmental, Social, Governance (ESG) work, the organization is focused on driving its core value of being All Heart. NMG is also assessing its current environmental and social impact while developing a three-year plan to lead the luxury industry in its commitment and transparency to environmental and social sustainability. NMG strives to become an employer of choice, driven by a culture of Belonging. A dedicated team focuses on this journey, directly impacting how NMG conducts business throughout the workforce, workplace, and marketplace dimensions.

NMG has incredibly passionate and committed corporate and store associates. NMG offers associates an environment where everyone feels welcomed, nurtured, and empowered. Our associates are the heart of NMG. As an organization, NMG leads with love love for customers, love for associates, and love for brand partners.

DESCRIPTION

The Call Center Agent is responsible for assisting customers in a friendly and timely manner at the point of sale. The Client Service Specialist reports to the Assistant Store Manager, Operations or Assistant Store Manager.

Talks to customers over the phone, email, online chat or social media to resolve their questions or concerns
Maintains and updates customer information as necessary
Calmly attempts to resolve and de-escalate any issues
Escalates calls to supervisor when necessary and appropriate
Responds to requests for assistance and/or possible processing of credit card authorizations
Tracks call-related information for auditing and reporting purposes
Provides feedback reports on call issues related to downtime and/or training issues
Qualifications

QUALIFICATIONS

Associates/Bachelors degree and/or equivalent work experience is preferred.
Strong phone and verbal communication skills along with active listening
Ability to work with customers to resolve inquiries.
Good computer and typing skills.
Self-motivated individual.

Executive Assistant Skills and Qualifications:

High School Diploma or GED required; college degree preferred
Customer service experience a plus
Phone-related customer service a major plus
Familiarity with Microsoft Windows, Word, and Excel applications
Bilingual language skills a plus

Primary Location: United States of America-Florida-BROWARD-Sunrise-Sawgrass Mills Last Call

Work Locations: Sawgrass Mills Last Call Neiman Marcus Last Call 12801 W. Sunrise Blvd Sunrise 33323

Job: Retail Store Customer Service

Organization: Last Call

Schedule: Part-time

Shift: Flexible

Employee Status: Regular

Job Type: Standard

Job Level: Individual Contributor

Travel: No

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Post Tags : , Phoenix, AZ, jobs in Phoenix, AZ, Call Center Agent jobs in Phoenix, AZ

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