Call Center Chat/Email Job Vacancy in Tailored Brands Corporate Office Houston, TX 77072 – Latest Jobs in Houston, TX 77072 – updated today

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Company Name : Tailored Brands Corporate Office
Location : Houston, TX 77072
Position : Call Center Chat/Email

Job Description : Tailored Brands, Inc.’s purpose is to help our customers love how they look. We accomplish this by providing a personal, convenient, one-of-a-kind shopping experience with compelling products and world-class service. We help fulfill this mission by providing our employees with an engaging and inclusive workplace focused on teamwork, growth and respect.
We currently have an exciting opportunity for an Online Service Representative who is responsible for trouble-shooting and following up on customer issues while building quality working relationships with all levels of store staff and management. This individual will exercise considerable judgment and discretion in safeguarding company and customer information by following established policies and procedures.
Key Accountabilities:

Receive and respond to incoming chats, emails and calls in a timely and professional manner
Document customer interactions by maintaining accurate notes in the Customer Relationship Management (CRM) system, ensuring customer history database integrity
Respond rapidly in a challenging, fast-paced environment where new variables are constantly emerging, and business processes are frequently changing
Make decisions based on customer satisfaction and company profitability
Escalate unresolved or complex issues to the appropriate member of management
Maintain up to date product knowledge
Additional duties as assigned

Skills, Abilities, Experience & Qualifications

High school diploma or equivalent required
CRM experience a plus
Previous call center or online customer service experience preferred
Ability to type 35+ words per minute (WPM)
Proficient use of Microsoft Office programs, including Windows, Excel, Word, and Outlook
Deliver outstanding and continuous customer service
Excellent interpersonal, verbal, and written communication skills, with the ability to utilize correct grammar in chats and emails
Consistently exemplify professionalism, positive attitude, listen attentively, and demonstrate empathy to all customer and store employees
Ability to work well under pressure with strict deadlines
Strong ability to multi-task, focus, and adapt easily to switching assignments and priorities
Self-motivated with the ability to learn quickly
Good problem solving and follow up skills
Ability to work well in a team environment
Houston, Texas area resident
Authorized to work for any employer in the United States
Ability to pass a thorough background check

Work Environment, Physical & Mental Demands

Ability to sit and work at a computer keyboard for extended periods of time
Ability to stoop, kneel, bend at the waist, and reach on a daily basis
Able to lift and move up to 25 pounds occasionally
Must utilize visual acuity, speech and hearing, hand and eye coordination and manual dexterity necessary to operate a computer and office equipment
Regular and on-time attendance
Ability to work at least 40 hours per week from the Company’s Houston, Texas corporate office with flexibility based on project needs

Note: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required and are not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with this job.
Tailored Brands requires all Corporate & Shared Services employees either (a) establish that they have been fully vaccinated; or (b) obtain an approved reasonable accommodation exempting them from this requirement due to a medical reason, or because of a sincerely held religious belief or practice, as a condition of employment. For purposes of this policy, a fully vaccinated person is someone who has received all recommended dose(s) of a COVID-19 vaccine authorized by the U.S. Food and Drug Administration (FDA) or the World Health Organization (WHO), including vaccinations that have been approved pursuant to an Emergency Use Authorization, and it has been at least 14 days since the administration of the final dose.
Job Type: Full-time
Pay: $16.00 – $18.00 per hour
Benefits:

401(k)
Dental insurance
Employee assistance program
Employee discount
Health insurance
Life insurance
Paid time off
Tuition reimbursement
Vision insurance

Schedule:

8 hour shift
Monday to Friday
Overtime
Weekend availability

Work Location: One location

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Post Tags : , Houston, TX 77072, jobs in Houston, TX 77072, Call Center Chat/Email jobs in Houston, TX 77072

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