Call Center Representative/Customer Service Job Vacancy in Solis Mammography Fort Worth, TX 76137 – Latest Jobs in Fort Worth, TX 76137 – updated today

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Company Name : Solis Mammography
Location : Fort Worth, TX 76137
Position : Call Center Representative/Customer Service

Job Description : At Solis Mammography, our patient-focused culture is at the heart of every interaction. We deliver the care, compassion and high-touch experience that have made us a valued healthcare partner to the generations of women that we serve. As the nation’s leader in breast health services, our commitment to providing excellence in patient care is realized at every level of our organization. The Solis team is establishing a dynamic culture of “work hard, play hard” and is looking for the next all-star to add to its roster. If you are an ambitious self-starter who thrives in an environment where you are empowered to take ownership of your area of responsibility, we would like to speak to you.
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The Patient Access Representative I is responsible for starting the Solis relationship, gathering information, scheduling appointments and functioning as the first point of contact for the patient and referring physicians. This position is critical to Solis Mammography; the Patient Access Representative I functions as the liaison between the patient and the center by providing efficient, empathetic excellent service which impacts the profitability of the organization.
SCHEDULE

Great Hours – Shifts will fall between 7:00 am – 7:00 pm Monday through Friday with rotating Saturdays and will be confirmed at time of offer.

RESPONSIBILITIES – HOW WILL YOU KNOW YOU ARE SUCCESSFUL?
Operations

Understand, promotes and demonstrates the Solis Way;
Handles routine customer interactions and exhibits proficient customer service, effective listening, and empathy. Communication channels may include phone, email, or chat;
De-escalate situations involving dissatisfied patients, by offering assistance and support;
Schedules patients and offers alternative scheduling options when centers dates/times are not available;
Maintains performance by meeting or exceeding key performance indicators defined by organizational leaders. KPIs include but are not limited to average handle time, quality, attendance, and schedule adherence;

Service

Maintains patient confidentiality 100% of the time;
Maintains productivity, ensures minimal downtime.

Team Focus

Adheres to and promotes the Solis “Promise Book” culture;
Adheres to attendance policy; on time for all scheduled shifts including breaks and lunches;
Forms strong working relationships within the team and treats each other with respect;

SKILLS/QUALIFICATIONS:

High diploma or equivalent required;
College coursework preferred;
Contact center and healthcare experience preferred.
Minimum one year’s experience in a fast-paced customer service-oriented employment required;
Scheduling experience preferred;
Types at least 30 – 40 wpm and strong computer skills;
Strong verbal communication and listening skills;
Must be able to multi-task with various computer programs/applications;
Strong spelling and grammar skills;
Bilingual (English/Spanish) a plus.

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Job Type: Full-time
Pay: $16.00 – $18.00 per hour
Benefits:

401(k)
401(k) matching
Dental insurance
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Vision insurance

Schedule:

8 hour shift
Monday to Friday
Weekend availability

Ability to commute/relocate:

Fort Worth, TX 76137: Reliably commute or planning to relocate before starting work (Required)

Experience:

Customer Service: 2 years (Required)

Work Location: One location

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Post Tags : , Fort Worth, TX 76137, jobs in Fort Worth, TX 76137, Call Center Representative/Customer Service jobs in Fort Worth, TX 76137

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