Call Center Representative – Full-Time, Bilingual (local remote) Job Vacancy in EECU Fort Worth, TX 76107 – Latest Jobs in Fort Worth, TX 76107 – updated today

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Company Name : EECU
Location : Fort Worth, TX 76107
Position : Call Center Representative – Full-Time, Bilingual (local remote)

Job Description : Interested in joining EECU?

EECU is looking for a Member Services Representative that will service member’s accounts via phone,
providing professional, courteous and accurate service in a timely
manner. This position is eligible for a Sign-on Bonus of $500.00.
Our team members are currently
working from home once they successfully complete training in Downtown Fort Worth. After 60 days you
could be eligible for full-time remote work. You must have a reliable wired,
high speed internet and broadband connection (20Mbps+ download speed/ 5Mbps+
upload speed). Applicants must provide this requirement has been met. You
provide the high-speed internet. We will provide everything else (computer,
monitor, keyboard, mouse, headset).
Key responsibilities for this
position will be to deliver exceptional service to our members by answering
inbound calls timely, professionally and courteously. While maintaining
performance standards in quality, attendance, and an overall team centric work
ethic. Take ownership of each member while empathizing and prioritizing member
needs. Build lasting relationships with our members by always being available,
offer products and services as appropriate, and put each member first with
every interaction. Protect the member and EECU from potential identity theft or
fraud by accurately verifying members, keep information confidential, and raise
concerns when in doubt. Resolve conflicts and manage member expectations.
Candidate is responsible for adherence to all Federal and State Rules and
Regulations that pertain to Bank Secrecy Act, Anti-Money Laundering, Bank
Bribery Act and NCUA Privacy Regulations.
Candidates for EECU should possess

the following knowledge and experience: Minimum of one year prior call center or financial experience required Effective verbal and written communication with both external and internal members Problem Solving Skills Approach problems logically and with good judgment to ensure the appropriate member outcome Accuracy and attention to detail Required to abide by all applicable regulatory and department policy and procedures Efficiently be able to manage multiple browsers, tabs, and window navigation while remaining available to speak with a member Bilingual- a ble to read, write, and speak Spanish Previous customer service experience Must be willing to work in a fast pace environment that requires 100% phone-based interaction Excellent attendance a MUST Ability to easily commute to call center in Downtown Fort Worth High school diploma or equivalent Willing to work Monday-Friday 10am-7pm with 9:00am-1:00pm Saturdays EECU will, in compliance with applicable laws, evaluate an applicant’s credit history. Only applicants with good credit history will be considered for open positions.

For more than 80 years, Fort
Worth-based EECU community credit union has been committed to providing members
A Better Way of Banking®. Today, EECU is one of the largest credit unions in
Texas with over $2.5 billion in USD assets and serves over 250,000 members
through 16 financial centers across North Texas. In the true spirit of the
credit union philosophy “people helping people” EECU was recently honored with
the Fort Worth Business Press Corporate Philanthropy Award for employee
volunteerism, named Best Bank/Credit Union by the Fort Worth Star Telegram’s
readers, and became the 1st credit union in Fort Worth to become Blue Zones
certified for promoting employee well-being.

EECU is an EOE/Vets/Disabled
Employer.
We are an Equal Opportunity
Employer and do not discriminate against applicants due to veterans status or
on the basis of disability.

and benefits please visit EECU Careers at www.eecu.org/careers .

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Post Tags : , Fort Worth, TX 76107, jobs in Fort Worth, TX 76107, Call Center Representative – Full-Time, Bilingual (local remote) jobs in Fort Worth, TX 76107

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