Call Center Representative Job Vacancy in North Texas Area Community Health Centers Fort Worth, TX 76114 – Latest Jobs in Fort Worth, TX 76114 – updated today

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Company Name : North Texas Area Community Health Centers
Location : Fort Worth, TX 76114
Position : Call Center Representative

Job Description : Job Summary
Responsible for answering and routing phone calls, included but not limited to scheduling and confirming patient appointments using a telephone software system and an electronic practice management system.
Position Goal
Provide patient care with utmost customer service, compassion, and integrity to patients/clients in a clinic setting.
Schedule/Compensation
Excellent and competitive benefits package offered which includes medical, dental, vision, disability and life insurance. Company matching retirement plan and generous paid time off to include vacation and sick leave accruals starting from the date of hire.
Responsibilities

Schedule appointments for patients.
Answer telephone promptly and in a polite and professional manner.
Obtain and enter accurate demographic information into Electronic Practice Management System (address, telephone number, financial information).
Discuss available coverage options, including private insurance, Medicare/Medicaid/CHIP, state funded programs, sliding scale and self-pay.
Schedule appointment correctly – review appointment date, time, location, and provider name with caller.
Inform caller of items to bring to appointment (including insurance card, medications, office visit fee, and verification of income – if applicable).
Remind caller to arrive at the designated arrival time in order to register and complete necessary paperwork.
Remind caller of cancellation/no-show policy.
Answer questions and offer other information, as requested, to provide patient-focused care
Direct calls to other departments as needed.
Use sound judgment in handling calls, especially with upset patients.
Understanding of when to escalate calls to manager/providers/practice manager.
Make reminder calls as requested.
Make calls to reschedule appointments when necessary.
Serve as the communication liaison between patient and clinical staff by inputting and updating tasks in designated system.
Other reasonably related duties as assigned by supervisor or manager.

Typical Physical Demands

The physical demands described herein are representative of those that must be met by a staff member to successfully perform the essential functions associated with this position. Because we are committed to inclusion of those with disabilities, reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions associated with their position.
Carrying: Transporting an object, usually by hand, arm or shoulder.
Lifting: Raising or lowering an object 25-50 pounds.
Repetitive Motions: Making frequent movements with a part of the body.
Requires working under stressful conditions or working under irregular hours.
Exposure: To communicable diseases, body fluids, toxic substances, medicinal preparations and other conditions common to a clinical environment.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Ability to work in a moderate noise level in the work environment is required.

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